MTS / Sistema Shyam TeleServices [SSTL] — Non responding and non reachable nodal officer

Address:

380051

I bought MTS connection ([protected]) for internet services. Initially MTS provided committed services and I was regularly paying all the bill but within few months I was facing speed issue which was confirmed by technical team of MTS and they failed to give the timeline for the resolution. During this period I visited the MTS outlet and MTS representative confirmed that in my area recently many connections are given. As per my limited knowledge of this business I understood that this has increased the load and speed was getting divided into increased users hence I asked for specific timeline.
I paid 1099 for initial dongle and MTS was suppose to give uninterpreted service and I was suppose to pay all the bills regularly which both the partied did. In absence of concrete resolutions from MTS I stopped the payment of my outstanding bills and requested MTS to collect Dongle since its of no use for me. MTS denied to resolve the matter. In this matter I sent mails to Nodel office on 'nodal.[protected]@mtsindia.in' & 'appellate.[protected]@mtsindia.in' on 2nd December but till date no response is received. However MTS sent me legal notice to appear in court which I feel completely unethical. I contacted them for the resolutions but they failed to response.

Hence I request you to seriously look into the matter and resolve the matter. Ask MTS to collect the dongle and close the matter as there is no fun to keep it with me when I can't operate. And Service provider shouldnot ask for the money if they are not providing the services what they have committed.

Vishal
[protected]