MTS / Sistema Shyam TeleServices [SSTL] — Refund of payment not received

Address:	New Delhi, Delhi, 110025
Website:	www.mtsindia.in

I had made a payment of Rs 700 to MTS india through their website www.mtsindia.in on . Trasaction Date: 19-Nov-2015 03:06 PM. Transaction id :[protected]. MTS number [protected]. I was told the next day that since the payment was not received in my account I should make the payment again and the previous payment would be returned to my account within 7 working days. I made the payment again on 25-Nov-2015, which was successfully received . However, the refund of Transaction id:[protected] has still not been made, despite repeated emails and phone calls to consumer complaints. I have been told now that the money cannot be refunded as it was sent to a wrong MTS number . I do not understand why did MTS accept the payment if the MTS number and name did not match.It has been more than 3 months that I am trying to get my money back .