Mts — Speed issue

Address:	Pondicherry, Puducherry, 605008
Website:	www.mtsindia.in

I took an MTS connection through Amaze technologies, Pondicherry on 19th Nov 2015. I checked at my home and the speed was good. After buying the Mblaze powerbank the speed was 120kbps...youtube wouldnt play any video, website would longer time to open a page and the download speed would be 30 to 70kbps..i logged a complaint on 20Nov 2015 with number nov/12022 and i got an sms that it will be resolved in 22 working hours. i got phone calls checking if the speed was okay but it was not resolved. Abruptly my case was closed on 23nov stating i didnt pick the call . Reality is nobody called and if i had missed a call airtel would send me an SMS ! i logged a complaint again on 23nov with no. nov/14645..again this complaint was closed without any resolution on 25nov2015 stating i need to contact appellate. I called Amaze technologies from whom i bought the device. They sent a person to check and he coudnt browse a website and figured that the internet was dead slow. MTS hasnt taken any action to increase the speed. Also promised to refund the cost of the mblaze powerbank (Rs2000) which they have now declined. I have called MTS and requested for a closure of my account. I was asked to pay outstanding of Rs610. I called MTS after paying this amount. Am told the outstanding is only Rs495. I requested them to refund the balance which am told will be done in 7 working days. I need the refund of Rs2000 which i paid for my mblaze powerbank as the service and speed is pathetic and bad.