[Resolved]  Mts — suffered due to misleading information and communication gap

Dear Sir, My data card stop working from 16th august 2014. Initially I thought it may be network issue. But it failed to connect for longer period. Latter I realized my Services may be stopped because of non-payments of bill. I Paid Rs. 1000 (Transaction ID: 1749088) On 19th august and contacted your customer executive to get my data card activated. The information given by your executive is confusing and misleading shocking he said “Sir your payment is not updated in the system and so u need to pay again to activated your account. When I asked about the payment that I already maid he said “it will be credited into your account within 7 working days”. He hasn’t provided any answer he keep repeating the aforesaid two lines. I got frustrated and leave it for next day. Again I contacted customer executive on 20th august he register a case (Request no 748965) and said your data services will resume in 14h. I waited for next 24h but my services are not activated. Again, I contacted your customer executive on 21st Aug. 2014 he said “ u need to pay 200 more” I paid (Transaction ID:[protected] and log a case(request no 754528) again and got assurance that my data card activated within 14h. Due to misleading information given by your executive I suffered a lot. So kindly look in to the issue and get the things right . Thanks Chandra [protected]