Mts — Un appropriate service: MDN [protected]

Address:

Jaipur, Rajasthan

I have purchased MTS Emblaze Data Card(MDN [protected]) from one of DSA named 'Mehek Enterprises' situated at 1st floor, f-300 Marudhar Plaza, New sanganer Road Shayam Nagar Jaipur. Which can further be reach by phone [protected] I inquired about their services on 04 April 2015 and in response to that they sent one of their representative named 'Zeeshan'([protected]) along with the data card device. He committed their service to be good in my area with no issue. I would like to tell you that I lived at sec 22, Haldighati Marg Pratap Nagar Sanganer Jaipur. I paid the sum of amount RS 2200 via check datated 04th April 2015. Since I purchased MTS services I could even use the Internet service through MTS flawless, even I can hardly see a simple youtube Video or Skype Chat with my family. I get back to their one of representative named 'Himalaya' which can reach by his phone [protected] and tell him the inconvenience I have been facing due to poor network conditions. He consulted on of his senior member and get back to me with something like "We can't provide MTS services in your areas as we still being under construction so you would not get that much of Internet speed as it should be as per the Plan" I was astonished because the same should tell by Zeeshan who visited and convince me to get the services from MTS in my area. After analyzing the situation I asked them to withdraw my connection and refund my amount which I paid to them but they denied to do so. I understand that this is a pure example of misleading customers by the DSA Mehar Enterprises on the behalf of MTS. I would like you take an appropriate action in order either to resolve my issues at my area or Get my money back asap. Looking Forward Best Regards: Gauirav Mathur [protected]