Mts — UnEthical-Inhuman-Behaviour-From-MTS

Address:

Meerut, Uttar Pradesh

Dear MTS Team, Please read my observations and MTS-overall-experience carefully before replying: I should have written this email much earlier but I seriously think that any further delay could result into my unexpected/unwanted landing in JAIL. I realize that I am not eligible or capable enough to copy the inhuman actions that your executives or collectively your Company follow. If you check my subscription details and entire interaction history, you'll find that right from the time of connection setup, I've had regular disruptions with your Internet services and upon trying to receive assistance from your Customer Care team, always received a grossly-inappropriate response. Your marketing team has promoted your MTS WiFi product so well that no other ISP stands better and your product seems to be the Ultimate but regretfully, MTS failed to invest in Customer Service which is why the Primary-Ppoint-of-Contact for consumers, i.e., Customer Care helpline results in unexpected harassment of the customer. **Your customer care executives are absolutely inhuman, they do not know how to talk, how to converse, lack tolerance, patience, manners & etiquette. So, talking about terms like ownership and responsibility becomes merely an illusion. Multiple complaints were raised by me[I trusted them that they would've raised, I always hoped that they actually did what they promised; however they did not!!]. Your executives most of the times didn't tag their interactions, didn't raise SRs, didn't even write in the notes while they promised and as a result everytime I called in CC, the new executive was blank about my previous interaction moreover, refused/denied to give out any information related to the previous interaction; I had to repeat the entire concern to which he didn't pay any attention[Please get the calls audited if you don't trust me]. I tried contacting the CC many-a-time but didn't receive a suitable/human response. Consequently, I didn't even pay the first bill generated. None of your teammates cared to ask me why I was disappointed moreover they continued giving me threatening phone calls asking me to make the payment asap. I tried explaining the problem to them as well but they refused just like your inbound executives and now on 22-June-2015, I came to know that MTS has filed a legal case against me in the Civil Court for non-payment of my bill[668INR]. I want you to understand how much would the compensation-amount be if I escalate my genuine problem to higher levels; say the Consumer-Forum..!! For the sake of supporting my statements I've also got recorded voice calls(capturing my conversation with your CC-executives). I Promise that either you'll carry out a Wise settlement in time, or MTS in a few years will be completely uprooted from Meerut City at least (if not from the entire country or state). I'm preparing to share my bitter experiences with MTS on social-media, in my friend, Social, and Professional circle so as to spread awareness amongst the people. Everyone should know the reality of MTS customer care. These were your words in the previous email "We thank you for sharing the feedback and giving us an opportunity to improve our services. It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you. We earnestly hope that this does not affect your patronage to MTS." I wonder if your team actually comprehends the meaning of all this., they would've tried contacting me if they did. Anyways, If you still really care even a cent, please arrange someone 'senior' to contact the undersigned. Best Regards, Ayan Sharma +[protected] Pallavpuram, Meerut City-250110