Mts — Unfair and unethical practice

Address:New Delhi, Delhi

I am using MTS Broadband unlimited data pack Rs.550.00 for 5GB Day & 5GB Night usage per month at speed o[censored]pto 3mpbs and the No. is [protected]. On consuming the high speed day data I requested for a booster pack @ Rs. 125 for 2GB pack that was activated on 27.4.15. At the time the night data usage remaining was over 4GB. While downloading at 12.30 am on 28.4.2015 I expected the usage of the remaining night data balance of 4GB. But I was surprised to note that the usage was not from the balance remaining but from the high speed 2GB data requested earlier. The CC when contacted stated that first the new pack requested would be consumed fully and then only I could use the remaining balance night data. I had wanted to use the new booster pack for the day time but it seems that before I can access the balance high speed data I will have to consume the new pack. This I feel is taking the consumer for a ride as his free data is kept in abeyance and compelled to seek more paid high speed data. It is my wish that the company be called up for this unfair practice. The free night data should be used first before consuming the fresh pack.
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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
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None of my earlier complaints have been replied despite a couple of months having passed.
Dr. Sushil Kumar Bali

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