[Resolved]  Mts — Very low speed against the promised speed

Address:

Bangalore, Karnataka

Hi, I am using MTS connection for the last 2 months approx. They promised a speed o[censored]pto 9.8 mbps but I rarely get a speed of more than 1 mbps. Most of the time the speed of 0.2 - 0.5 mbps. when I try to download a movie the movie gets downloaded at a speed of 20 - 30 kbps. Customer care doesn't resolve the issue and they only promise that it will be resolved within 22 hours. Even an engineer doesn't visit to check the problem and they close the issue saying that the issue has been resolved. Through the sales executive Mr. pankaj ([protected]) i reached one person by the name of Mr. ravi ([protected]) who promised to help me out but even after some days he stopped picking up my calls or responding my mails. The last time he picked up my call, he behaved rudely and told me to reach to customer care executive. Such is the behavious and response of the people working over there. I am still continuing with my problem of slow internet speed and MTS is least bothered to resolve it, but they are efficient in one thing - they will call u up daily for their payment.