[Resolved]  Mts — Very poor speed, late fees charge

Address:

New Delhi, Delhi

I am using MTS M-Blaze Ultra ([protected]) since last three months and
from the date the connection started am having terrible speed issue from
the 1st day, I was getting reasonable speed in late night till morning
and negligible speed from morning onwards till 11.50 PM night hence I
lodged a complaint SEP/51481 dated 21.09.2014 and I was assured that it
will be rectified ASAP, then after 4-5 days, they told me that they are
having some updation in my area and it will be rectified in 4-6 weeks.
MTS marked my that complaint as resolved, due to this speed issue I was
not able to use my quota free data..

I waited for 06 weeks, then next month the speed I was getting in night
has too gone negligible and coming on its wish that is now the speed is
good only for late nights from Monday to Friday and in all days its
again negligible including Saturday, Sunday nights also then I again
lodged a complaint NOV/19252 dated 11.11.2014 and again it was confirmed
to me that the issue shall be resolved by same day. But again same
words comes from MTS that some updation is in process and MTS shall
revert shortly and marked my complaint as resolved. This month too my
lots of GBs expired unused.

Now again they come with same excuse and provided a new complaint
DEC/2876 dated 02.12.2014.

I had approached to their Appelllate Authority as well, but nothing has
been done.

Alo I had been charged late fees on fault of MTS, I had made all billed
amount payment online at theie site link well before 02 days i.e.
01.11.2014 well in advance (due date 03.11.2014) but it got failed and I
just came to know about this failure after repeated follow-ups for the
payment from MTS, I told them that payment has been made and I provide
them the proof also which I got in my mail from CCAvenue dated
01.11.2014 Order Number: P66336801b14 and told them once I get the
refund from your payment gateway partner I shall pay the bill and they
confirmed over phone that there will be no late fee charge in this case
reference mail 467885. Later I made payment on 06.11.2014 after getting
my payment reversal in my account. But MTS billed my late fee charges
for the same after so many facts given but it is denied that they don’t
have received any complaint for the same- reference number for this
e-mail is 500535, I don’t understand what type of complaint and facts
MTS wants even I had sent them various speed test results date to date
basis along with proof of the failed payment made well in advance.

Help me or tell me, I shall surrender my connection.

Sunil Kumar
E Mail : skr.[protected]@gmail.com