[Resolved]  Mts — Wrong billing for unused service & refusal to refund deposit against cancellation

Address:

Chennai, Tamil Nadu

Sir,
MTS Number: [protected]
ACCOUNT Number: [protected]
AMONG ONE PREVIOUS BILL & BILL No; THRIND[protected]
BILL PERIOD INCLUDE: 01.05.2014 to 31.08.2014
[protected][protected][protected][protected][protected]------
1. Most Importantly it is worth to mention that it is very difficult to contact MTS over Phone.
2. I got an MTS card ( as mentioned above) from a sales representative Mr.Anandhan ( cell: [protected]/ [protected] ) during first week of March, 2014, at Tiruvanmiyur, Chennai against payment of Rs. 1000/- as deposit.

3. However, for various reasons, I had to vacate the residence at Tiruvanmiyur, and hence called Mr. Anandhan immediately and informed him that I am cancelling the order and requested for refund.

4. Next day I also contacted Ms. Kavitha at [protected], MTS office and informed her about cancellation of my order and requested for refund.

5.Next day of my booking, I received a call for activation, but I did not accept activation and told that I am cancelling the order.

6. My MTS data card pack is still not opened and the seal is intact. The service was never used so far.

7. I also called on MTS shop no; 35, located at KB Dasan Road, Teynampet, Chennai - 600 018 and met Mr. Senthil ( Cell: [protected] )a representative of MTS and showed the unopened MTS card and requested for refund of Rs. 1000/- and also for cancellation of bill received at that time.After satisfying my position and request, he assured me to do needful.

Surprisingly, and after a long gap, during first week of Sept. 2014, i have received another bill for three months ending 31st Aug. 2014.

I have made several correspondence in this regard thro e mails to MTS. In one such e mail, Mr. Mehtab Ahmed, MTS Customer Care official has conceeded that my card was Permanently deactivated on20.03.2014. So, against my wish, the card has been activated . This is very important for consideration. The fact can be ascertained from recorded phone . Further as seen from e mail dated 2nd April, 2014, received from Mr. Mehtab Ahmed, MTS customer care officer, the card was permanently deactivated on 20.03.2014. Then how it is possible to receive a bill for three months from May to Aug, 2014 for the deactivated card.

It is mere exploitation unfair trade practice on the customer. The amount involved may be small but the fact is nothing but exploitation on the customer like me. There may be million customers whom may be subject to such exploitation in different ways to make money.

I am a senior citizen, aged 70, held a Senior Management Position in Public service, and demonstrated high level of integrity and truthfulness. This issue not only humilated and tortured me but also made me restless.


I therefore, request you to deal with MTS suitably/appropriately which deemed fit so that customers like me may be saved. I expect refund of my deposit money paid Rs. 1000/- and cancel the bills raised against the unused card. I have made several correspondence thro e mails which are available with me along with replies.

Thanking you

Yours faithfully,
a.jeyaraj., B.E., M.B.A.,