Muheneracotton Saree / CraftsVilla.com — for return my cash

I have placed orders for supply of one saree on-11.03.2015.the order no[protected].I paid Rs.999.00 by SBI net banking.more then 20 days have gone.After my purchase the seller message to me that item is not available.But the product or my cash are not supplied. no message no reply to my repeated requests. There is no reply from customercare.The phone is always busy.So how the customers belive online shops. My consumer complain number is-16352. My final request for return my cash an early date..Date-26.03.2015