Mukesh Sharma — Bank Fraud

Address:

Chandigarh, Chandigarh

Date:- 07.09.2015 To The Chief Vigilance Officer Canara Bank Subject:- Non Tracing of Rs. 50, 000/- debited from my Canara Bank A/c No.[protected] in name of Sh. Mukesh Sharma on 28.08.2015 at around 07:15 PM at Sir Ganga Ram Hospital, Karol Bagh, New Delhi. Respected Sir This is to state that I am holding a saving bank account in your esteemed bank and the details of the same have been mentioned as under:- 1. Canara Bank A/c No.:[protected]. 2. In Name of:- Sh. Mukesh Sharma. 3. Branch Details:- Sector 19, Chandigarh. That on my visit to Sir Ganga Ram Hospital, Karol Bagh, New Delhi, I swiped my debit card (linked to my above said account) for a transaction amount of Rs. 50, 000/- at around 07:15 PM at Sir Ganga Ram Hospital, Karol Bagh, New Delhi. The said amount of Rs. 50, 000/- was deducted/ debited from my above said account but the same did not reach/ was not credited in the account of the beneficiary i.e. Sir Ganga Ram Hospital, Karol Bagh, New Delhi. That at the same time I called the customer care of the Canara Bank and reported the matter to them and I was told that the said amount shall be credited to back to your account within a maximum period of 7 days of the deduction of the money. Then I was further told that I should give a complaint in writing to my Sector 19, Chandigarh branch also. That as per the directions, I visited the said sector 19 branch and submitted my written complaint/ request dated 31.08.2015 for the wrongful deduction/ debit of the money from my account and the same was received by the bank and I was further told that the money shall be credited within few days. That I visited the branch many times on the various dates and reminded the concerned bank officer to look into the matter on an urgent basis and every time I was told that your complaint/ request dated 31.08.2015 is being resolved on an urgent basis and you will have a resolution of the complaint within few days. That today on 07.09.2015, I visited the branch again and yet again requested for the status of money but yet again all in vain and I was told to wait for the money. Then I made a telephonic call in the after-noon to the Bank Manager and to look into the matter. To my utter surprise, the bank manager told me that the money shall be credited in your account within a period of 14 days instead of the earlier commitment of 7 days of the transaction. I further requested for tracing of the amount of Rs. 50, 000/- but I was told that the same could not be even traced. That feeling aggrieved by this negligent and irresponsible behavior, I am yet again making a complaint for the loss of money and further I want to state that the present act of the bank falls within the definition of deficiency of services. It is most respectfully submitted that my money should be credited back to my account on an urgent basis as I am in dire need of money and I have been looked down upon by people known to me. Thanking You Yours Sincerely SD/- Mukesh Sharma S/o Sh. Sukhdev Sharma Contact No. (M[protected], (M[protected]. Note:- The present email does not require my signatures as the present complaint is being sent from my Regd. Email Id.