Muthoot — Gold loan

Address:

Pune, Maharashtra

Hi, My name is Dadasaheb Ukale and my account number at Muthoot Fincorp is F8397. Being a regular customer of your organization, I was attached with your company for a long time. This is the first and last time I got a very bad experience from your outlet that is Yerwada, Pune based. I had borrowed around just Rs. 16, 000 this time against my gold, but after several days later I came around a deadly road accident with head injury, which led me into a long hospitalization. After some recovery, I came to home and I got letter from Muthoot stating to get cleared all dues that were around 21, 478...so I myself went to clear that and paid all dues, but I had no original receipt that I had misplaced perhaps and could not find...I know about the rule of presenting 100 Rs bond...but no bond was available nearby...perhaps it would be available somewhere else long distance from there...I was not truly able to do that because of my recovery stage did not allow to drive any vehicle or travel without any companion and most importantly I live a long distance from Yerawada, so cannot arrange travel so long for my personal issues such as this. So, answer was seemed that even we pay our dues fully and ask for our gold given back and dont have original receipt and bond paper against that, we need to go back without our gold...so angering situation i am having right now...even i was present personally to collect that i received payment receipt stating "Ornaments not given for want of authorization/party not available for release." What does this mean and we are eligible for frustrations like this to collect our ornaments even dues are paid...so inhuman things you people are practicing...I want my belongings as soon as possible...Please look into this ASAP.