My Flower Gift — Invoice no.[protected] not delivered and Mr.Kiran has used all the abusive words of the world on phone call

I have ordered flower & chcolates to be delivered to my wife on our wedding anniversary. Invoice no.[protected].Before placing order I had confirm on the no.[protected] whether they provide service to my desired location and Mr.Kiran has confirm the same. On the delivery day I kept calling them to know delivery status of flowers & chocolates but they didnt replied satisfactorily when in the evening I told them to provide exact status Mr.Kiran was very rude to me, used abusive language, given threat me to kill etc. They are big cheater, play with your emotions attached with the occasion. We should not let go such nuisance, I am short of words to explain how bad these people are.