Mydala — Unauthorised charges

Address:Chandigarh, Chandigarh, 160022
Website:www.mydala.com

It is unfortunate that despite detailed conversation about unauthorised charges levied multiple times in a month, mydala confirms to have refunded single amount of the charges.I have to go through the same harassment every month. Dont know why do they take customers so forgranted and take them for a ride. Despite my mention in the complaint of multiple deductions of Rs.45/-, there part of action and apologies could only drive them to refund only one Rs.45 /- payment. Disgusted with the kind of action of mydala reflecting their blatant attitude of taking customer for a ride. Dissatisfied with the resolution and shall initiate legal course of action.

“As already informed and warned against charging any amount to my idea bill and despite full assurance from you for not repeating the same mistake again, I have to bear this disgusting experience o[censored]nauthorized charging of Rs. 45/- multiple times from my Idea bill. Despite bringing to your notice of sms intimating deduction of amount well in advance on the same day as it was received. This is height of loot i have seen in these times of fake companies and sham firms fooling innocent public by their treacherous ways. Considering your failure to observe diligence, i am constrained to approach Consumer Court with the audio recording of your representative and the mail from Gurpreet Bawa and other mydala representation for the sheer act o[censored]nauthorized levying of charges. This may please be treated as notice.Bhawna”
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Greeting's Bhawna,

As per update from you, issue stands resolved.

Regards
Mydala Team
As already informed and warned against charging any amount to my idea bill and despite full assurance from you for not repeating the same mistake again, I have to bear this disgusting experience o[censored]nauthorized charging of Rs. 45/- multiple times from my Idea bill. Despite bringing to your notice of sms intimating deduction of amount well in advance on the same day as it was received. This is height of loot i have seen in these times of fake companies and sham firms fooling innocent public by their treacherous ways.Considering your failure to observe diligence, i am constrained to approach Consumer Court with the audio recording of your representative and the mail from Gurpreet Bawa and other mydala representation for the sheer act o[censored]nauthorized levying of charges. This may please be treated as notice.Bhawna
Rohtash Bhardwaj's reply, May 2, 2017
hlo bhawana
as they are asking for the details of bank account and asking for the verification pin of google
is it safe to disclose our verification pin ???
can you give some suggestions asap
or
Greeting's Ms Bhawna,

Apologies for the inconvenience caused.

As per telecom this morning, we would like to confirm that issue has been resolved.

Regards
Mydala Team
It is unfortunate that despite detailed conversation about unauthorised charges levied multiple times, mydala confirms to have refunded single amount of the charges. Dont know why do they take customers so forgranted and take them for a ride. Despite my mention in the complaint of multiple deductions of Rs.45/-, there part of action and apologies could only drive them to refund only one Rs.45 /- payment. Disgusted with the kind of action of mydala reflecting their blatant attitude of taking customer for a ride. Dissatisfied with the resolution and shall initiate my course of action.
Greeting's Bhawna,

As per our discussion, issue stands resolved and closed.

Please acknowledge.

Regards
Mydala Team
I acknowledge and appreciate the efforts of Avneet Jolly in resolving the issue and ensuring that all the charges levied are reversed and credited to my account. Thanks. The issue stands resolved. Regards.
Yes, issue stands resolved. I appreciate the efforts of Avneet Jolly in resolving the matter at the earliest. Thanks.
My money was deducted by mydala without my concent i didnt even clicked on anythin while surfing ...a window popped up and i recieved a message from my vodafone number that Rs.49 has been deducted ...how they can just deduct money like that isnt there any law for such crimes..i want my money back ...my number is [protected]
My money was deducted twice by mydala without my consent i didn't even clicked on anything while surfing
a window popped up and i received a message from my vodafone number that Rs.49 has been deducted ...how they can just deduct money like that isn't there any law for such crimes..i want my money back ...my number is [protected]
Nitin Garg
Dear Tom Sin,

Please accept our sincere apologies for the inconvenience which you may have experienced with respect to the balance deduction.

Our customer support team tried calling you multiple times. Since, there was no response, we have escalated your request to the respective team.

for further support, we are always available from Monday to Saturday between 9.30 am and 08.00 pm @[protected] or you can mail us @ [protected]@mydala.com.

Regards
Mydala Team
Tyson poulose's reply, Feb 19, 2017
An amount of RS 29 was deducted twice from my balance(idea) by mydala. I didn't even click or open any link.I came to know about this only when I got the below message. Dear Customer,
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29
Your balance is Rs. 126.33.
This is cheating from idea/mydala. I want the money to be refunded. Deducting balance from my account without my consent is a crime. Please do the needful to refund the money back to my account. My number is 8893343031

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