[Resolved] Viveks India — Worst after sales | |||||
I have bought a Voltas 1.5T Split AC from Viveks on 16-Apr-2016. It was delivered on 23-Apr-2016 after calling your customer care for more than 20+ phone calls. It was delivered without stabilizer and I went to Viveks Warehouse and collected the same. From the day it was delivered till today, I have called more than 60 phone calls to your useless customer care (daily min of 15 calls) and I have received the standard reply from your end is "You will get the call back in another 15 mins" . Till now, I didnt get any call from your end. I have visited Viveks warehouse 3 times and no use. Yesterday I met Mr. Viswanathan , Senior GM, Viveks and informed the issue. He gave Mr. Kirubagaran contact number and promised that the issue will be solved. He is not picking up the call for the whole day. Today morning I received call from Viveks and confirmed that the AC is not installed and also he promised that, he will send a person to install the AC before lunch. I was believed your words and waiting for your visit. Its 10pm, I didnt received even a call from your end. I have never experienced such a pathetic, irresponsible, awful and agonizing customer service. Google review is the only place where you are responding so quick... Let see when you are going to install... Was this information helpful? | |||||
Complaint marked as Resolved
Viveks India customer support has been notified about the posted complaint. Apr 29, 2016 Connect to Viveks's response We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We had unexpected bookings during the CTC Expo and the entire team is trying to deliver /install all the products at the earliest. We request your cooperation in the meantime. Pls be assured that we are working towards it tirelessly day and night. We request you to pls reply us your bill number and contact number and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused.
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 4 Comments | |||||
Comments
Thanks for your response in this forum.
Today AC has been installed. In addition to AC I have booked a Lumix Food Processor. Till now the item was not yet delivered. Its already 13 days gone. I have already visited your warehouse many times and dialled your customer care. No proper response from your end.
My bill no : [protected]
Contact # [protected]
Even today I have spoke to your customer care person and they informed me that we have register a complain. When I asked the status of my product, very cool they replied, "We don't know sir. You have to wait till we deliver the product. No other go".
I am not really happy with your services. Very worst. Please improve.
Today AC has been installed. In addition to AC I have booked a Lumix Food Processor. Till now the item was not yet delivered. Its already 13 days gone. I have already visited your warehouse many times and dialled your customer care. No proper response from your end.
My bill no : [protected]
Contact # [protected]
Even today I have spoke to your customer care person and they informed me that we have register a complain. When I asked the status of my product, very cool they replied, "We don't know sir. You have to wait till we deliver the product. No other go".
I am not really happy with your services. Very worst. Please improve.
As I read all reviews in various forums about Viveks customer care, their irresponsible attitude is very clear. I will not recommend Viveks to my friends and relatives circle.
By the way I am facing similar situation now. Ac has not been installed and no proper response from th team. Have made more than 30 calls to various people.
I purchased Volta's AC from tatacliq online.. was delivered and installed promptly. Had an issue on indoor unit.. just after one email complaint, the issue was sorted out in just 24 hrs!
Viveks team should be more proactive
By the way I am facing similar situation now. Ac has not been installed and no proper response from th team. Have made more than 30 calls to various people.
I purchased Volta's AC from tatacliq online.. was delivered and installed promptly. Had an issue on indoor unit.. just after one email complaint, the issue was sorted out in just 24 hrs!
Viveks team should be more proactive
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team