Myntra — Pathetic Service. Shoes damaged in 1 month

Address:

Mumbai City, Maharashtra

I had ordered Arrow Men Black Semi-Formal Shoes, order no: 7129938. just in 1 months time its threads broke on top and the inside on back looked like torn paper. I complained to customer care and every time i had to talk to them. Sent images of the shoes2 times and after that they are saying that i need to send the shoes to Kanpur Factory. Is this how they work. No pickup facility, i have to send the shoes by courier and don't know when that will be returned. Is Myntra selling branded or fake shoes. The inside of the shoes on back heel looks like torn and faded paper just within use of 1 month. I have used other branded shoes and never faced this problem. Alos if some times have faced just gave the shoes to the shop and they returned back in 1 week time. Really unprofessional attitude and service from Myntra. Not expected