Myntra.com — Courier charge not refunded and account suspension

Address:	560067
Website:	www.myntra.com

I would like to register a case against myntra an online shopping site for refusing to refund my cashback amount and suspending my account.

On july 2nd and 3rd 2016, i purchased some items from myntra as part of their online shopping festival called eors.
As i was not happy with certain items i returned some of them within the allowed time period. All returns were sent through courier services like dtdc and aramex, in different packets as all items could not get into a single packet. The returned items got delivered at their end in a weeks time and i sent them the scanned copy of the return courier receipts.

As per their return policy i can send as many as item back within 30days and they will refund the entire amount item charge and the courier charges incurred on providing valid scan copy of the receipts.

Couple of days later to check if all return courier amounts were refunded i tried to login to my myntra account but was unsuccessful.
I emailed their support team for two days but did not receive an update. On the third day when i called them they said one of the courier receipt i provided is fake and as a result they have suspended my account and they would not be refunding the amount specified in that particular courier receipt. Also they did not disclose which courier receipt they found to be fake.
I provided them with the scanned copy of all receipts and they still did not approve it. I asked them to check with the dtdc courier service and validate it but they even refused to do that as their policy does not demand to have a communication with the courier team from where the customer has dispatched the item. I had to call myntra support multiple times to get an update.

During this period i had a refund amount of rs.3059. They said they can refund my current cashback of rs.3059 only if i sign off the noc they provided, which says i have settled everything with myntra and i do not have any more pending liabilities with them. As my refund of rs.840 for courier receipt id r22849718 was not approved i refused to sign off the noc.

I have the original receipts and all other email communications with them.

Details provided below

Courier receipt tracker id - r22849718
Number of items shipped - 4
Courier service - dtdc
Amount to be refunded - 3059rs + 840rs (Rejected courier charge) + compensation.

It is not just about the amount but also to prove them that i have not done any fraud activities as they claim.

Attaching the courier receipt copy which got rejected.