[Resolved]  Myntra.com — Delay in delivery, wrong product, delay in return, false information

Address:

Mumbai City, Maharashtra

I ordered one John Player slim fit Men Formal Shirt on 22 june 2014 (ORDER NO.[protected]. At the time of placing order customer care personnel very confidently affirmed that it is pure cotton. That After calling some 4-5 times, and getting assurance from different people regarding the delivery on the next day, I finally received it on 2 july 2014. But my happiness could not last for long as when I checked I found out that although on the website the detail of that product stated that it is a slim fit shirt, in reality it was a Regular fit. Not only that there was another surprise, it was not made of pure cotton but was enriched (mix) cotton. I instantly called up at the customer care asked for explanation. so I was informed that when website states cotton in the description, it means blended cotton and the their own person should not be trusted in that regard. Obviously there was no explanation regarding the slim fit issue. Then on 3 july 2014, I requested her place a return order for the same. She told me that it has been placed and the same would be picked up from my place in 3-5 working days. Then even after repeated reminders to pick up the parcel it wasn’t picked up. On 13 july 2014, I for some 10th time called up at the customer care, then I was enlightened that the parcel has not been picked up because their earlier customer care personnel registered it for self-shipping. So he modified it and promised that latest by 16 july it would be picked up. But till today, on 19th july 2014, even after spending over 100 rupees by calling Chargeable customer care helpline, after waiting for for some 30 days since placing the order, it has not been Picked up.
On Monday, 21 july, 2014, I will file complaint at the consumer Forum in Mumbai for proving deficient service, delay in delivery, delay in pick up, mental harassment and uncooperative employees providing wrong and false information.
Chitvan Singhal
Advocate, Bombay High Court
+91-[protected]