Myntra.com — Despite making payment for an order (ref. no:[protected]

Address:

New Delhi, Delhi

Dear concerned, This is really disappointing as well as aggravating for me to come to terms with the fact the despite making payment for an order (ref. no:[protected], the person whom I had sent the product to was asked to pay for the same before he could even get it. Was it not even mentioned on the order in the first place itself that the order was prepaid and no COD was supposed to be applicable on it? The order has now returned back due to the same issue, and despite paying for it I have not received the product. I had ordered the product on 17th July, 2014 and after waiting for 7 full days I am being told that the action will take yet another 5 business days for the product to be dispatched (in case the issue is resolved). When I called up the Myntra support team today, they told me that the order is being handled by Third Party Company and that you guys cannot do anything about it. How in the world can you not do something about the very product your dispatch team and tell a customer something like this???? I really want you to do something quickly in this matter, or else I will be forced to seek for help from some official entity. I hope you understand my situation and will definitely help me out at the earliest.