Myntra.com — Exchange order no.[protected] not received even after repeated follow up. Expected delivery date was[protected]

Address:400078

I had placed an exchange order on 15th oct'16 and the expected delivery date was 21st oct'16 (Order was for birthday gift on 26th oct). On calling the customer care on 21st oct'16 to know the status of my courier i got to know that the package was lost by their associate which was not at all intimated to me. When i registered a complain regarding same to myntra one of the customer care executive mr. Mohd shoaib promised to solve my query within 2 days and will update the status to again raise a request for exchange. After 4 working days i am still in follow up and the status is same "that the query will be solved in another 2 working days" i am feeling like i made a mistake by shopping online on myntra as it will ruin the birthday occasion completely.
At last i expect your response by end of the day today if myntra takes responsibility.in other case myntra should refund my all money and will be suggest all my friend and family not to shop at myntra in future due to this irresponsible behavior.
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