[Resolved]  Myntra.com — Not picking up return for over 16 days

Address:

Mumbai City, Maharashtra

I have submitted a request for a product on 4th july as the fit was not correct.

I'm told the pick up will be done in 2-3 days. Its been over 15 days and nothing. More than that lies and misguiding the customer.

I have been calling them emailing them and Nothing has been done.

My last email to them.

I have been REQUESTING Myntra for over 2 weeks now to pick up the return! IF YOU OFFER SOMETHING TO YOUR CUSTOMERS PLEASE MAKE SURE YOU CAN EXECUTE IT.

I have been speaking to your executive almost everyday. My Shreyas assured me on Saturday that the product will definitely be picked up the same day. OBVIOUSLY THAT WAS NOT DONE. I SPOKE TO ANOTHER EXECUTIVE ON SATURDAY EVENING AT 6pm, SHE ASKED ME TO WAIT TILL 8PM. NOTHING HAPPENED!

Sunday I got a message saying the delivery boy is out to pick it up. I call him his number is switched off. AGAIN NOBODY PICKS IT UP.

Monday morning I get a call from mr. Shreyas, CONFIRMING with me if I had refused to return the product on saturday evening when your delivery boy came! IS THAT NOT IDIOTIC?! When I'm calling each and every day trying to follow up... WHY would i suddenly refuse?

I HAVE LOST ALL PATIENCE WITH MYNTRA. I know that this email will only be escalated without any action...JUST LIKE IT HAS BEEN IN THE PAST.

THIS IS THE MOST PATHETIC SERVICE EVER.

I am definitely writing about this at all consumer forums.

A DISGRUNTLED CUSTOMER,

Pallavi Tomar