Myntra.com — Order no:[protected]

Address:

New Delhi, Delhi, 110009

I had placed this order a couple of days ago. When I received this black Marks & Spensors sweater the pack was torn from the above. Since I was in the office and in the middle of something extremely urgent, I accepted the packet, also because it was a prepaid order. Once I reached home and opened, I was shocked to see that the packet was tempered with and there was a small cut on the top right corner. Immediately I notified these people through email and next day a guy came with an exchange but he never exchanged anything, instead he told me to send pictures of the sweater. i was baffled. i clicked a few pictures but to no avail. Again I was told to click a few more pictures which I did. Now, for the past few days, these guys have stopped responding to my emails ALL-TOGETHER. This is the height of poor customer service. I used to be a very very loyal customer but this incident has harassed me.