Myntra.com — Trouser worth rs 2999 lost by myntra when sent for product return

Address:	Bangalore, Karnataka, 251201
Website:	myntra.com

On 2nd may i purchased using myntra.com online shopping 4 items, these 4 items clothing t shirts and trousers
Since i did not like three products i wanted to return those back to myntra, i followed the generating return id on myntra app and sent these three items in a courier dtdc having tracking id z89094403 on 6th may 2016


The above consignment was delivered to myntra on 9th may 2016, please see the details of the consignment weight provided by the courier company dtdc


Consignment details...


Shipment no. : z89094403 billing mode : air
Reference no. : n/a
Rto shipment no. : n/a

Booked by : muzaffarnagar - mrt road-muzaffarnagar-uf466 on : friday, may 06, 2016 @ 2017 hrs
No of pieces : 1 weight : 1.000 kg.

Status : delivered on : monday, may 09, 2016 @ 1100 hrs
At : delhi


Received by : company sealstamp


Additional details...

Forwarded from mahipalpur branch, delhi to mahipalpur, delhithrough franchise delivery mf no.[protected] on mon, may 09, 2016 1002 [consignment weight-1.050kg, pcs-1]

Received and scanned packet manifest at delhi apex, delhi frommuzaffarnagar branch, muzaffarnagar through mf no. (Y[protected]) on sat, may 07, 2016 0627 [consignment weight-1.048kg, pcs-1] {remarks:-}

Received and scanned packet manifest at mahipalpur branch, delhi fromdelhi apex, delhi through mf no. (N8196424) on sat, may 07, 2016 1303 [consignment weight-1.050kg, pcs-1] {remarks:-}

Load received at mahipalpur branch, delhi from delhi apex, delhi via cd/lt/rr no. (454545) on sat, may 07, 2016 1240 [connected via (-) on sat, may 07, 2016 at 1240 ()], master conn no.0

Outgoing load from delhi apex, delhi to mahipalpur branch, delhi via cd/lt/rr no. ()[], master conn no.25535755

Packet manifest (N8202546) made from delhi apex, delhi to mahipalpur branch, delhi on sat, may 07, 2016 1055 [consignment weight-1.048kg, pcs-1] [mode:air]

Outgoing load from muzaffarnagar branch, muzaffarnagar to delhi apex, delhi via cd/lt/rr no. ()[], master conn no.2640476

Packet manifest (U9658428) made from muzaffarnagar branch, muzaffarnagar to delhi apex, delhi on fri, may 06, 2016 2115 [consignment weight-1.000kg, pcs-1] [mode:surface]


The packet was booked at weight of 1 kg and also received at weight of 1 kg so there is no missing item during the transit otherwise it would have shown a decrease in the weight


Out of the 3 item sent only two items were refunded and one was showing in transit
I wrote them an email asking about the delay

Please see the email below :


Hello


I have returned three clothes with return number 13554993, 13555011 and 13555021

All these packets were send together in one courier costing me rs 180 and having tracking number z89094403 by dtdc


The two cloths have been accepted but one cloth is not accepted yet and showing in transit but since they are all sent together it has reached myntra already

Please update all the clothes status and also please credit my courier charge into my myntra account

Best regards
Mukul

[protected]


Product worth : rs 2999

I got the below reply: in which i was told me that they did not received the package

Response by e-mail (Jabbar i) (15/05/2016 12.53 pm)
Dear mukul,

I would like to take this opportunity to apologize for any inconvenience caused to you in this regard.

I understood that you had selfshipped all the products under one package.

However, we have not received the product 'united colors of benetton grey slim trousers'.

Hence, i kindly request you to contact the courier service and advise them regarding the situation for further assistance.

Any inconvenience caused to you in this regard is much regretted.

Regards,
Jabbar | myntra
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