Myntra.com — Worst first time experience from Myntra

Address:

Bangalore, Karnataka

My Order ID : 18181095I ordered a pair of shoes from Myntra under weekend offer On Sunday, August 03, 2014 and cost me Rs. 1693. This is the scenario date wise 3/Aug/2014 : Order is packed 3/Aug/2014 : Shipped to delivery center 4/Aug/2014 : Arrived at Delivery Center 5/Aug/2014 : Order out for delivery [Recieved a message from myntra that Pradeep will deliver and his phone no was [protected]]I was in office so i rescheduled the delivery for tomorrow [06/Aug/2014] 11:00 AM 6/Aug/2014 : Rescheduled - Customer Requested Then next day i didn't got any call from either myntra or from the delivery person. Then i called up that person he didn't pick up the call. I called up customer care and i was informed that he is on leave. When i checked the status: 6/Aug/2014 : Order returned to origin Again I called up that person on 7/Aug/2014 Mobile was turned off. Then again i called up customer care i was informed that the product delivery will be reinitiated and you will recieve a message regarding the delivery person.But again i didn't recieve any message from anybody. Then i sent a mail from contact us tab on the site [protected][protected][protected][protected]---- "My order is returned to origin why? I have been called only once for delivery for which i told to rescheduled. But the delivery was not attempted again. This was not expected from Myntra as it was my first order. Please reply soon" [protected][protected][protected][protected]---- Today [8/Aug/2014] I recieved a mail from customer care that [protected][protected][protected][protected]---- "Please accept my sincere apologies for the inconvenience caused to you.As per our records, I can see that the product is coming back to our warehouse. I kindly request you to place a new order.It is constructive feedback from customers such as you that helps us improve our services. I have forwarded your feedback to the relevant team who will investigate this matter. I can assure you that we will put in our best efforts to eradicate such unexpected errors.If you need anything else, please feel free to let us know and we would be glad to assist you.Regards, Louie AbrahamMyntra.comEmail us @ http://www.myntra.com/contactus" [protected][protected][protected][protected]---- So what should i do now? I should assume that i will not get the shoes in the same price again? Or Myntra is not able to handle its customers and delivery boys? This is not about the shoes with less price, its just about the service they provide. This was my first order from myntra and i got pissed off badly. I want the resolution about this and i want the same shoes in the same price bracket other wise I will have to take harsher steps against these growing ecommerce business.