[Resolved]  Myntra.com — Worst service team

Address:

Bangalore, Karnataka

I have been a regular customer at myntra and have a platinum account. Now I have a big problem with them. I placed an order few week back #18199046, call the customer service many times in regards to the order the order. The executive there assured me that the product will be delivered latest by 9th of august 2014, on 9th midnight, I called them up in regards to the same order and they informed that the product cannot be delivered its out of stock. My concern is why can't they inform the customer prior in hand if they cannot deliver it instead of waiting for us to call. My 2nd experience with myntra... Last week I placed an order #18237374 with express delivery facility so that the product gets delivered the next day since I was not satisfied with their delivery service. And I did got the order the very next day. I placed a different order the very same day but was not able to use the express delivery facilities, so called up customer service and ask them to place the order for me using the facilities, all he has to say was the facilities was revoked a week back, when I had placed an order with express delivery the day before. It clearly shows that the executive in myntra are hardly aware of the term and condition, policy of the company. Whatever that comes in their mind to get rid of the customer they just say it to get rid of the calls asap. It clearly shows they are hardly trained and are unaware if the company policy. What a shame. 3rd experience... Same week I placed some orders#18239414 # 18341026 #18370700. Expected delivery on 10th of august 2014, I spoke with Gazi Alam a case manager from the escalation department. He promised me that the product will be delivered on 11th august 2014, gathering all the order together before 10.00 am but the promised was not being kept, I called up the customer service and spoke with many people from escalation department as wel, he again promised me that the delivery would be done by 2.45 pm . I waited till then and the promised was not kept again. The delivery guy came around 5pm. I refused to accept the order as I already informed most of the people from escalation department that if it's not delivered on time I will not accept it. In regards to all the three scenario I requested for a call back from the manager, I requested on every three days. I haven't got any call from them yet. I don't have words now, all I could say is, they provide the worst of service anyone could ever face. It's been three times and 3 days I ask for the manager call back but I haven't received any calls from them. I have tried calling the Myntra head office, and the house office Bangalore many times trying to speak with any of the concern person in higher authority but they would either hang up the call or keep on forwarding the calls to some department to other which are not related at all. All I can say about Myntra is the customer service is pathetic, their escalation department is at worse and the manager their dont want to take any responsibility. All in all they are irresponsible service provider. List of agents and people I have spoken with the customer service. They are the worst. Akshay Kumar, vikram Singh, bipin bopiahh, sweta, brajendra Kumar. And from escalation desk noorjahan, diksha shetty, drithiman, Case manager, Sandeep, reneesh and gazi alam. All this people are not responsible towards their job.