[Resolved]  Naaptol — Delivery issue.

Address:

Balasore, Odisha

My complaint no 1- Hi I am Tushar, I have an order(order no[protected] with naaptol on the date of 02/09/2014, still now it is not been shiped/dispatched. and the expected delivery date was 06/09/2014. I have given complaint to their customer care more then 10 times, but they have not taken any action. They don't have the manner how to speak with a customer (Agent name- Ekta Gupta). I an also received a SMS from them that my product will be delivered to me by Blue dirt courier with AWB no-********435 15/06/14 06:35 PM, but still now (14/06/14 07.05 PM) it is showing to me awaiting shipment, one of customer care executive told me, "We are not able to get the right information now, so just wait still tomorrow morning we will get b back to you". So please help me to get my product as soon as possible. My complaint no 2- Hi, When I had given a complaint against them (NAAPTOL) they rejected my order on the date 15/09/14 evening. Also they have changed the courier name from Blue dirt to First flight. When I called the customer service they told me that, "there are no service of blue dirt or your address is not correct so that your order is return back to us" but on the same day morning they told me your product will shipped by 24 hrs to 48 hrs. I have sent you a photo proof of two orders that i have placed. compare this. Please help me to get my product back and take some strong action I request you. If order no 10482040 is delivered to me by 06/09/14 then why the order no[protected] is pending still now?????????????????????????????????????? Please take some strong legal action against Naaptol.com. Thanking you Tushar Das