Naaptol Online Shopping — defective product

ramin25

from Mumbai, Maharashtra

Address:

Mysore, Karnataka

order number 12601754 was delivered to us on21st of jan and as it was a defective product and the table mate had no cup holder therefore we filed a complaint agianst it and it was replaced by the authorty on th 10th of february . but the tablemate again is a defective product, it doest have a cup holder also. so plz refund the money or give us a proper, perfect, quality product!

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Naaptol Online Shopping customer support has been notified about the posted complaint.

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Comments

aryandiwan1

I had a worst experience shopping with Naaptol. I had ordered one mobile phone 'Datawind Pocket Surfer 3G4' on 6th April 2015 and my order number is 13942560. The problem is that the same mobile is not getting on from the very first day of delivery. I called for the same in Customer care on number [protected] but not getting any satisfactory answer. They told me to contact service center and they gave me the address of Lucky Communication. I also visited on the same address but the concern person is saying he is not working for them. I again called to the Customer Care now they are giving me the address of one more service center which is in Ambala. What you are trying to show me that I did a mistake by purchasing mobile through Naaptol. This is the first time that I purchased something from you people and I got cheated in the very first time. This is the way you are running your business. You cheat people by your attracting ads. It’s my duty to roam around in India in your service center for the checking of my new mobile after paying the full amount to you. You delivered me a defective mobile. I would request you to change my mobile as soon as possible. If you will not take my request into consideration I will file a case against you in the Consumer Court.

Name: Kamlesh Kumar
C/O - M-TECH Industy, Desi Turner Sanjay Colony Sec-23 Land Mark Near Masjid Faridabad Haryan Pin-121005
Phone No - [protected], [protected]

Datawind Pocket Surfer 3G4
Item: 9865
Quantity:1
Order No:13942560
Sold by Tablets investments India private Limited.
Invoice no: 847467/DL/0004599/2015-16
Order Reference:13942560
TIN/VAT Regn No: [protected]V
Courier Receipt No:[protected]

Telebuy.in / RP Telebuy Skyshop Customer Care

from Chennai, Tamil Nadu

Dear Customers,

Greetings from Telebuy...!!!

We have gone through your complaint . We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care. Incase of any escalation please contact me directly in[protected] / [protected].

With Regards.
Ajay Kanagasabapathi,
Manager - Customer Care.