[Resolved] Naaptol Online Shopping — Defective product delivered

vasundhara1

from Pune, Maharashtra

Address:

Indore, Madhya Pradesh

Order Id[protected] Ordered a Roti Maker from Naaptol. It was delivered to us in damaged condition. And also it is not woking. After logging complaints on its telephonic customer care many times still there is no response from them. Each time we are promised to be serviced in 24 -48 hrs but nothing happens. It is really ridiculous, if they cant handle the business they should stop doing it. First we want our product to be replaced but now we are so frustrated that we just want refund. Please help.

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Aug 14, 2020

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

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Comments

kumar rudra

from Jammu, Jammu and Kashmir

I have ordered a Datawind pocket surfer 3G4 having order no.[protected] and it was delivered at my address on 12 May 2015.Since, then the phone is not working properly.It becomes switch off automatically and takes a lot of time in switching on, the product which has been delivered to me is defective from the date of the delivery I've tried to communicate my grievance through customer care but no heed was paid.I am very much bothered and lastly I have decided to take resort to the court for filing consumer complaint against naaptol online shopping, I am still making a last humble request to sought out my grievance and kindly refund the total amount which has been paid against the aforesaid product, otherwise it will incline me to take legal action for damages cause to me as well as mental torture which I have suffered before the hon'ble court.
Yours,
JAY KUMAR
(ADVOCATE)
SUPREME COURT OF INDIA