Naaptol Online Shopping — Money is not refunded after return of product

Address:

Nagpur, Maharashtra

I made an online purchase of saree from Naaptol of Rs. 1898 including delivery charges. But the product color was different than shown in the website. So I made a return request of the product and Naaptol gave me the coupon of Rs. 1898. After few days, I made a purchase of Rs. 1168 and used the coupon. It accepted and I got the product. Now after few days, I thought to use the remaining amount of my coupon and tried to made another purchase. But after entering into the website, coupon was not accepted. When I contacted customer care, they are telling me that coupon can be used once only and remaining amount cannot be refunded.They told me that why did not you make a purchase of all the amount. Hearing this, I totally got surprised with their refund policy. They told me that it was communicated to me that coupon can be used once. But I am sure that they never mentioned this anywhere and even did not tell me. So by this stupid policy, customer will lose all the money without any purchase.I requested them to hear the recording whether any customer care executive mentioned me about this. But again they told me that it is against the policy. So how can anyone make any purchase of exact same amount? Why should I buy unnecessary things to redeem coupon? I request you to resolve this issue as soon as possible and refund my money. Ravi Rangari Email-ravi.[protected]@gmail.com