[Resolved]  Naaptol Online Shopping — my experience was not pleasant with Naptool

Address:

Chennai, Tamil Nadu

On 11th January 2014, I ordered 5 sarees, as advertised in TOI. In a week’s time got the packet and I paid the agreed amount including delivery charges. However, on opening the package, I found all sarees of the same base colour but different prints/borders. The advertisement in TOI showed one red and one black/blue body colour, which was not there in the package. When phoned Naptool, a representative profusely apologised for the mistake and asked me to return the packet with a promise to ship the correct set. It took a while for me to return as we had to phone aramex and schedule a time to pick up the parcel. Finally, the package was returned on 28th January 2014. Having not received the correct packet in a week’s time, we phoned Naptool several times and spoke to a host of representatives, who all parrot-spoke for the inconvenience caused and promised replacement despatch “in a couple of days” etc. Finally, I received the replacement packet on 13th February. Here again, all the sarees were of same base colour and not as per the advertisement. Looks like the original parcel was resent. In any case, I accepted them as they are, as it is not worthwhile wasting time and phone charges. Suffice it to say my experience was not pleasant with Naptool.