Naaptol Online Shopping — Naaptol is a big Fraud.

Address:

Nagpur, Maharashtra

I had ordered one Get In Shape Slimming Vest on 22 JUL 2015 vide order no.15774257 .The problem was that size of slimming vest was small and it was not fit properly so i returned the product on 30/07/2015 through courier and this courier charges incurred by me. Then I called Customer care on number [protected] to refund my money but they said they will provide me CASH VOUCHER including cost of the item as well as the delivery charges incurred in sending it to them . I had wait 2/3 days but did not get any call/message or any response from Naaptol. again i called customer service and all the time they said they will send a message on my registered mobile no. about Cash Voucher and after 20 days i got the message for Cash Voucher. Through that cash voucher i placed the second ordered Branded 35 Pcs. Stainless Steel Storage Set on dated 01/09/2015 vide order no.16573559 by paying Rs. 1598/- through Cash Voucher and extra Rs. 300 for the delivery charges and delivery date was given 08/09/2015.The product that had been delivered to me has very low quality as compared to the descriptions.stainless steel set are damage on sides. The steel was so cheap and the lids are very loose not fit propely. Also, there are deviations between actual delivered product and the descriptions.The product quality is very cheap. I had called Naaptol customer care around 30 times to tell me the process for returning the item and get the refund. But to my surprise, they told me each time that I would get a call within 24 hours and then I would be informed about the whole process. I never got that call and I got fed up of calling and re iterating the issues. Please take back this product and refund my all paid cash including courier charges incurred by me. Also i have talked to the customer care executive regarding this but they where unable to resolve my issue and even were least bother to listen. I must say your company having the worst customer service. so please resolve my issue as soon as possible & want my money back. My total refund amount is Rs.2038/- (Rs.1598 get in shape + Rs.140/- courier of first product + Rs.300/- delivery charges of second product.) If you will not take my request into consideration I will file a case against you in the Consumer Court. KINDLY NOTE, I WILL NOT REFER YOUR PRODUCT OR SERVICE TO ANYONE IN FUTURE. Name: DR. VIKRAM DACHEWAR email id : [protected]@gmail.com 1st ORDER PLACED ON : 22/07/2015 ORDER NO : 15774257 COMPLAINT NO : 10876069 2nd ORDER PLACED THROUGH CASH VOUCHER ON: 01/09/2015 ORDER NO : 16573559 COMPLAINT NO : 114438