Naaptol Online Shopping — Non delivery of goods

Address:

Mysore, Karnataka

SUB: REQUEST FOR REFUND on account of the Supplier failed to supply NEW ITEM in GOOD CONDITION 1. Order no. 12289959, I booked New Portable Car Washer on[protected]I do not remember the exact date), 2. Item New Portable Car Washer 3. Supplier: Alpha Radio Rajoukri, 4. The item received on 03 Jan. 2015 at 11.40 5. When the packed was opened I was shocked to see that the item was not new, It appeared that old broken item was packed and sent. THE ITEM WAS NOT DAMAGED ON TRANSIT. The connecting part of the motor was missing. Had it been broken on transit the broken part should have been in the packet. The item looked NOT new also as the bucket had scraches. 6. Within 15 minutes I contacted and naaptols, NAAPTOL arranged for return immediately. On 06 Jan.15 the item was taken back by aramex domestic awb. Docket no. [protected] 7. 18 Jan. 2015 I was informed that the item was shipped to my address and I was given a docket number of ECOM, i.e[protected] 8. Today is[protected], when I checked ECOM, it is shownn that the item is waiting for shipment in Delhi, even today after 5 days!. 9. It is my feeling Alpha Radio Rajoukri, the supplier, is NOT a genuine supplier. It is cheating NAAPTOL and customers. The items supplied are NOT new item in good condition. It is NOT clear to me, why should they simply damaged, old items as new items. 10. I request NAAPTOL to do the needful and request to RETURN THE FULL amount immediately. 11. If I fail to receive satisfactory response from NAAPTOL within 3 days, i.e by 27th Jan. 2015, I will be forced to approach Consumer Court for compensation without any further notice. M/s NAAPTOL will be liable to pay compensation for my mental agony and legal course of action Looking forwards to proper response With regards T. K. Gajanan