[Resolved]  Naaptol Online Shopping — Received defective new portable car washer

Address:Porbandar, Gujarat

Dear sir, i have ordered new portable car washer id 10469441 on 01 sep 14 . When item with awb no. Cy[protected]in was received it was found that it is defective/not functioning.The problem is conveyed to naaptol customer care which in turn assured that the item will be replaced with in a week.But this is one month now no action has been taken from your side despite of repetetive call made by me to remind your company about this issue.I feel your company is not taking enough initiative to replace the defective item .I want to mention that it is not the first time that i had this horrible experience with your company and after sales department. With this laid back attitude towards cutomer it is evident that naaptol is only interested in selling defective items to customers.Despite of calling your customer care almost everyday they are not taking any action to get this item replaced.In this regard i request you that if your company policy carries some responsibility towars customer satisfaction then please get this item replaced. Had very pathetic experience dealing with your company.
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Aug 14, 2020
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
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Naaptol is a pathetic online company. They sell defective and sub standard products and do not deliver the same product as they show on the television and at their website. I ordered an automatic car washer but I received a third class cheap plastic scratchy product which did not work. After my complaint to naaptol they did the reverse pickup from my house and after one week the same product was delivered to my house. Companies like naaptol must be banned in India as they cheat customers. Also if you ask for refund then they will start giving you many excuses n will force you to go for naaptol voucher to buy some other products from them.
Thanks Kamal Bro, for making an online complaint here, this has helped me a lot in saving my money. They show some thing different products on the TV and on their website but practically they don't provide the quality products we pay for. In fact, I too had ordered a portable car washer through from Naptol co. and this product is on its way to reach my home as i didn't receive it yet. So i am definitely going to cancel my order too, because i too was not sure about its quality.
Thanks Kamal Bro, for making an online complaint here, this has helped me a lot in saving my money. They show some different products on the TV and on their website but practically they don't provide the quality products we pay for. In fact, I too had ordered a portable car washer from Naptol co. and this product is on its way to reach my home as i didn't receive it yet. So i am definitely going to cancel my order too, because i too was not sure about its quality.

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    +91 92 2353 7000
    +91 14 1402 4376
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    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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