Naaptol Online Shopping — Refund of amount

Address:

Thane, Maharashtra, 401105

On 8th september, i ordered a kitchen cooking set under order#26676770 of cash amount rs.1898 including delivery charges. But as soon as i received the product, i found that out of 7 products 5 were having rust and marks like they have been already used. Knife set was totally rusted & packaging was very low quality. As these products were not up-to-mark, i straight gave a call to customer care and inform them to take the product back & return my amount.
The products was returned in 2 days but then they gave me naaptol vouchers & when i informed that i don't want to buy anything from naaptol and refund my amount, they said they cant do anything.
I don't understand if as a consumer i am not satisfied, isn't it their duty to resolve consumer issues rather than being a pain.

Also would like to mention that i received a fraud call from some company which said that they are the company which provides products to naaptol and i have won a mahindra xuv500 but before receiving the gift i need to pay some rs.14000 in a bank account as fuel charges for the gift to arrive my address.
This really proves that the details that we provide to naaptol is not secure & safe.

Naaptol team if you really want to resolve the issue, kindly get my amount refunded.