Naaptol Online Shopping — Refund/Replacement - Portable Car Washer not working

Address:

New Delhi, Delhi

I received the portable car washer from Naaptol (Order no[protected] on 23/04/2015 and when i used the product it was defective. I raised the complaint with the customer care of Naaptol (Complaint No[protected] on 25/04/2015 and they assured that the defective product would be repaired and i just need to pack the product and one of person will collect the product from home on 4-5 days and will deliver it back after repair with in 7-10 days when I asked for the refund they totally refused. The support staff of naaptol is inexperienced and don't even have knowledge of troubleshooting the customer issues related to the product & till date no one has called or collected the defective product from my home. Please help me in getting this problem resolved and I feel cheated.