Naaptol Online Shopping — Roti maker

Address:	Lucknow, Uttar Pradesh, 226001
Website:	Naaptol

My order no was 27361673 .I ordered roti maker from Naaptol there is problem in the joints of wire as soon as we tried to make roti there was a spark in it and it stopped working.after that I lodged a complaint regarding it customer care person said courier boy will visit in 3_4days for pick up it was almost a week no one turned up I again called up then again another complaint was attached to the existing complain regarding courier pickup and he said that i will receive a call with 24-48hrs since then it is a week I did received any call again I called to customer care he said that boy visited our house thrice but the door was locked
How is it possible we were at home I told him that neither anyone came to my house nor I received any call he said hold the line and disconnected the call I again called and spoke with Ankit in customer care again the same repetitive answer I asked that atleat that courier boy should have given a call to confirm wether he is at correct address or not again another complaint is lodged and he said that in 4-5 working days boy will come for pickup very poor service highly dissatisfied I will not recommend anyone to shop with Naaptol if I am ordering any product then from order to delivery is the total responsibility of Naaptol u cannot said that delivery boys are from another company I only know that I have ordered a product from Naaptol and my complaint is not resolved .