Naaptol Online Shopping — Wrong and faulty products delivered several times - Order No. 15344785

Address:

Pune, Maharashtra

I am having to face while dealing with your members of staff and ordering from Naaptol and this is not the first time I have had such experiences with Naaptol. I have ordered for an LED projector on the 28th June and was delivered a faulty product within 3-4 days. Upon having several conversations your customer service adviser "Favoured" us by agreeing to replace the faulty item. After a lot of delay (4 days) pick up of the faulty product was arranged and then after a week we received a replacement and surprisingly there is a mobile phone (not surprised) in the package which clearly states LED Projector. After a lot of hassle your member of staff promised to call back in 24 hours for resolution 4 days ago, however, no one bothered to call back till now. I would like another "favour" from you by having my money refunded so that I can end this really inconvenient relationship with Naaptol for good.