[Resolved]  Naaptol — Selling of cheap and defective products

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone on October 15, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone not costing INR[protected] in the market as MRP, whereas they had mentioned the MRP to be INR 14995. I contacted them today on October 16, and they refused all they said.

The phone has a very poor battery life, of only 16 hours standby and 1 hours of talktime.

When I had spoken to an executive on the phone on no. [protected], they simply told me that they would get back with help from the Technical Support soon.

They have mentioned about Refunding the Product over here:

http://www.naaptol.com/faces/components/order/trackOrder.jsp#

I asked them for refunding my money and now they are refusing to do so. I want to file a complaint against them. My contact no. is [protected].

Could someone please get me back with some help against them ASAP?
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Feb 22, 2017
Complaint marked as Resolved 
Verified Support
Jan 14, 2010
Naaptol Online Shopping Customer Care's response
Dear G Nageswararao,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem soon as possible. any query about that please call us we will happy to help you.
if you have any proble kindly give reply on [protected]@naaptol.com THANK YOU HAVE A NICE DAY.
Verified Support
Jan 15, 2010
Naaptol Online Shopping Customer Care's response
Dear Ashish

We regret the inconvenience caused to you. Our customer care executive will get in touch with you and address your issue with right resolution which would be up to the mark of your satisfaction.Please feel free to contact at [protected]@naaptol.com.You will receive response within 24 hrs of the mail sent.

Thanks
Customer Care Team Naaptol
Verified Support
Feb 02, 2010
Naaptol Online Shopping Customer Care's response
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your Repalcement.we would require the product which has been recieved at your end. would request you to dispatch the faulty product at the provided address and kindly help us with the courier details so that we can also co-ordinate with the courier company for the same.Also you can contact us on customer care No.[protected].

Hoping to get the details soon to help you in an effective manner.

Thanking you in anticipation.

Regards,
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. if you face any problem with your product then please contact us on customer care No. [protected].




Thanks and Regards,
Naaptol customer care.
Verified Support
May 25, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint.
You can also reach us at our customer care number i.e. [protected].





Thanking you in anticipation.
Regards,
Naaptol Customer Care
Verified Support
Jun 03, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Usb Cord, warranty card, Manual Book, Free Watch and Battery.





Thanking you in anticipation.
Regards,
Naaptol Customer Care.
Complaint comments 

Comments

naatpol com ur sent duplicate project send to me u r paper add i have call u this project and you have send me wrong jewellery project and waths

all customer
plase care full give order for naaptol

TCL CORDLESS HEADSET - DEALS 4 ALL — Non- Receipt of the item

Dear Sir,

I have booked the item and the order no. 00004127. But I have not received the same till now.

Please confirm the delivery and shipment No. and the couriers name so that I can followup.

Thank You

2 GB MP4-MP3 Music Video Player with LCD Screen,FM Radio & Inbuilt Speaker with Warranty — Defective product

Dear Sir / Madam,

I have purchased 2 GB MP4-MP3 Music Video Player with LCD Screen, FM Radio & Inbuilt Speaker with Warranty from Rediff shopping and Vender name is OJJAS ENTERPRISES. I have paid INR 1264/- by credit card .I found that product was defective and it is not worthy. I have mailed the problem to Reddiff customer support and Ojjas Enterprises Customer support but we didn't receive any feedback from them. We were trying to reach thru telephone nos, but nobody has responded, so we need to visit their Goregaon-east office, but nothing has been done by their team.I was dissatisfied with the product and pl. ban the Rediffmail online shopping site and i request you to arrange for getting the paid amount INR 1264/- Below Consignment details,
Order No:[protected] Dated[protected]
Item Description :2 GB MP4-MP3 Music Video Player with LCD Screen, FM Radio & Inbuilt Speaker with Warranty
My contact no: [protected] / [protected]

mp3 ion — no stick is provided

Dear boss home shope18

I had recived the product that I had order from your homecheatingshop18.com
My sub order no. is 71224665, but the problem is when you advertising the product
it was mp4 but after receving the product I came to know that it supports only some limited mp3 avi
formate only, even touch stick is not there with the product, so I made a complain regarding that, my complain no. is 1476904, they told me it will sent within 7-10 working days .
Till I din't get it even a single call from your side .

so. boss pliz do the needfull. other wise I am ready to complain to the consumer foram of Mumbai .

your

Amarjit Moirangthem
[protected]
new Mumbai

digital player mp3/mp4 — hearphone notworking

one hear of hearphone not working since the day we bought that is it was already difected and the volume limit in the ipod goes upto only 31 pts. so it is dificult to hear in places crowded and not satisfactory response in spilt of giving complain on phone for 2 times

mobile e phone ultra slim touch screen — no warranty no user manual

purchased mobile from you vide order no 40056 naptol com no warranty no user manual and no response to my earlier complaint and verball complaint that it is not working properly no incoming calls no response received in 7 days col k s khurana

Naaptol — Non recepit of refund

Naaptol company not repaying the refund amount on time and customer care is one of the worst i have ever seen and i wasted lot of money for calling them.

Naaptol — NOT RECEIVED

i had been given order OF TCL HANDY CAMCORDER on date 25/08/2009 and naapto assured to deliver prodcut withing 7 says even though repetedly call cuctomer care executives are not answering and said ur rodct has been shift and onthe way today is 1/10/2009 so still no answer help me furthur. my order detail is as given below


order no. 40758
payment mode credit card
order date 25/08/2009

regards
amit devani

naptol.com mobile — warranty not sent no user manual

purchased mobile vide order no 40056 the mobile is not working no user manual no warranty as advertised and no response
Strongly agree. Had I only managed to check for their feedback before buying the stupid phone, I would not have wasted my INR 5200 worth of money. Please somebody help us!

ultra slim ephone multimedia — feachers ara not functioning well.

sir i m ankur joshi from delhi. my order no. -74756
there are few problem i m facing with this handset which i purchaga few days ago.
1 computer cpu is not repondingthe phone while useing data cable
2 wrighting ped of sms is not working.
3 Bluetooth connectivity is not happnning with wireless bluetooth,while bluetooth profile is inbuiled in
the phone.
4 bluetooth connectivity with other phone for FTP is not fuctioning.


please do the needful
Name: Vikas Pawar
Mobile: [protected]
Naaptol order No. 39425
Order date : 21/08/2009
Name of item: Ephone
Delivery and payment date: 04/09/2009

I got a Ephone on order No.39425 and got delivered through Expressit courier on payment of Rs.5000/-. The device did not work even for one hour. I got problem in the first day itself and I have already sent mails in this reg. to '[protected]@naaptol.com' and '[protected]@naaptol.com' on 8th Sept.2009.

I contacted Naaptol complaints number [protected] / [protected] and got the reply that I would receive a new one within 10 working days.

Today 29/10/2009 I contacted the Naaptol complaints again and could get the same reply but with a slight modification that the courier would collect the device back and after that they would try to send a new one after 10 working days. During the telephone talk, they disconnected abruptly and did not attend to my call after that. I feel cheated. Please help me to recover my loss.
my ordermobile number is [protected] .
the phone is full from many problems
1.batttery backup is very poor
2.camera module is not ready since first day
3.head phone &charger is not working well
4.sound quality is very low
at last, Iwill say you that please take a step to remove all problem

my present contact number is [protected]
unlucky

ultra slim e-phone — Replacement

Ihave booked an order for ultra slim e-phone vide order no. 54551.When I received product on 5th october 2009 it was defective.I told to naaptol they said we will replace it with in one week when you will send at our end.I send it on 9th October 2009 vide way bill no.[protected] and it was received by Mr. Srivastva on 10th october 2009.After two months i could not get my product it is very embrassing. Ihave talk so many time to Yamini,Versa,Ujjwala,Maria,Pooja and other executives but they are every time says you have wait for seven working days.

Monu Kumar
[protected]
Order No. 54551
I also have placed an order for E Phone on 23rd Nov 2009, today is 2th DEC 2009, no message from Naaptol, when I contacted them today, they say wait for another 7 days !!!

There seems to be some serious problem with these Naaptol people

Sanjay Gupta
order no 107114

Phone no[protected]

naaptol/ ephone ultra slim multimedia — product defective and returned but not received so far

i have placed an order for e phone ultra slim multi meid mobile on naaptol based upon thier adveritisement in hidustan times(hindi) news paper published from ranchi . i have received the set against order no. 77917. but the set was defective. i have tried to contact the firm so many times regarding return of the set against warranty. but non has recieved my call in thier complain dept. phone even after repeated calling . ultimately i have rerutned the set by first flight courier limited vide no. u23124139 on 12/11/09. i have not received the set so far . they itimated that they will send the set after repair of the same. but i donot need the repired set beacause if i recieve the same set again i have to waste my precious time in complaining and receive the new.set . hence i request you to take up the matter with the firm for early replacememt with new set.

thinainking you
Name: Vikas Pawar
Mobile: [protected]
Naaptol order No. 39425
Order date : 21/08/2009
Name of item: Ephone
Delivery and payment date: 04/09/2009

I got a Ephone on order No.39425 and got delivered through Expressit courier on payment of Rs.5000/-. The device did not work even for one hour. I got problem in the first day itself and I have already sent mails in this reg. to '[protected]@naaptol.com' and '[protected]@naaptol.com' on 8th Sept.2009.

I contacted Naaptol complaints number [protected] / [protected] and got the reply that I would receive a new one within 10 working days.

Today 29/10/2009 I contacted the Naaptol complaints again and could get the same reply but with a slight modification that the courier would collect the device back and after that they would try to send a new one after 10 working days. During the telephone talk, they disconnected abruptly and did not attend to my call after that. I feel cheated. Please help me to recover my loss.

Earphone for mobile/A local shop in Indore — Deliver Defective product and not reay to replace it

Dear madam/ Sir

I purchased a ear phone for my mobile phone from a local shop at Indore.After making the payment I find the product is defective,then I requested to the shopkeeper for replace it but he was not ready to replace it nor he gave me a original bill of purchasing the product.Now I want to make a compline against him.
Please guide me what should i do in this situation.

looking forward to here from you.

Thanks and regards
Krishna Yadav
Dear Mr mohd yunus,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem
as soon as possible. any query about that please call us we will happy to help you.
THANK YOU HAVE A NICE DAY.

Naaptol.com — Defective item and cheating

1. Delivered the ordered mobile in defective condition.
2. After sending back no acknowlegement of product and no reply of the mails and then after pursuing through other source update the all details on same time for receiving and ready for reshipping the product.
3. No redelivery after even 15 days passed away after receiving the product and they say that it would be redeliver the product within 10 days.
4. No communication and response through mail and sms, even after at least 10 times mailed to them and to call on call centre they do not give the proper details and also do not connect with the seniors.
5. The same product was available just after 6-7 days at the 10% lower price ie. just aftre my first delivery of the product.
6. As they got their money earlier hence they do not show their interest properly and not taking resposibilities properly.

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    +91 14 1402 4376
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