[Resolved]  Naaptol — Refund not received of material not shipped

Address:	403722
Website:	www.naaptol.com

Order no 22463368 dated 2nd may 2016 for royal chef slow juicer - 1 unit

Please refer trailing email on the harassment by naaptol. they are not processing my refund. the material was never shipped to me.

This is a deliberate attempt of naaptol to cheat customers.

Besides email, i regularly call on phone[protected] but to no avail have got my refund as yet.

Below is the email correspondence:
— original message —
Subject: order no 22463368 dated 2nd may 2016
Date: wed, 27 jul 2016 13:49:56 +0530
From: anthony
To: mansi joshi

Dear madam,

Your reply below, "we regret to inform you that we were unable to hold the shipment as the same reflects as shipped from our end", is a farce to fool customers, to give up following on their payment, with a very clear motive to cheat them! on 30th june 2016, you wrote, "however the same was not out for delivery citing logistic issues."

See the sequence below, and please explain back why the shipment is in transit for more than two and half months, with no courier details in spite of paying rs. 399 as shipment charges.

2nd may 2016: order placed and paid by credit card, which includes rs. 399 as shipment charges.
2nd may 2016: received sms thanking for payment and expected to reach on 14 may, 2016
5th may 2016: received sms that the material will be delivered via india post on may 16, 2016
25th may 2016: i requested cancellation of the order for non receipt of material.
28th may 2016: your office informed that the material is in transit. refer trailing email.
30th may 2016: i requested you to share courier name, docket number and the date the shipment was handed over to the courier company. no details received till date.
4th june 2016: reminder sent by me - no reply
8th june 2016: registered complaint no. 15807182 towards cancellation of the order & refund.
30th june 2016: sent email to ceo stating all details.
30th june 2016: mansi joshi replies, "however the same was not out for delivery citing logistic issues."
11th july 2016: reminder sent.
11th july 2016: mansi joshi replied, "we have received an official confirmation from them stating that the shipment is on hold. hence refund request has been forwarded to the concern team. we expect that refund shall be initiated within next 24-48 hours"
18th july 2016: reminder sent for refund as refund is still not made.
19th july 2016: mansi joshi replied, "we are following with the concern team internally and refund shall be initiated shortly."
26th july 2016: mansi joshi replied, "we regret to inform you that we were unable to hold the shipment as
The same reflects as shipped from our end".

This is a deliberate attempt of naaptol to cheat customers.

Regards,

Anthony gomes

Schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

On tue, 26 jul 2016 17:08:46 +0530, mansi joshi wrote:
dear customer,


we regret to inform you that we were unable to hold the shipment as
the same reflects as shipped from our end.

hence please deny the parcel when the courier attempts the delivery.

the parcel shall return back to us and the order will stand cancelled.

we do understand your anguish, however please bear with us.


thanks & regards,
mansi joshi
assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal



on 7/19/2016 5:17 pm, mansi joshi wrote:
dear customer,


this mail is to keep you posted that we are following with the concern team internally and refund shall be initiated shortly.

be rest assured as our team is working upon your complaint and assure you of a speedy closure from our end.

we shall surely notify you once we process the refund request.

in the meantime, request you to co-operate with us.


thanks & regards,
mansi joshi
assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal


on 7/18/2016 5:52 pm, anthony wrote:
dear sir,

please see below trailing email wherein you informed on 11th july 2016 that the refund will be initiated within next 24-48 hours. a week latter, still no refund!

below trailing email also informs on 30th june 2016, to allow you 24-48 hours to look into the matter and get this sorted. if, "[protected]@naaptol.com" is not willing to co-operate, then what can i say?

besides below emails, i am regularly following up on phone. i have managed to registered two complaints.
the registration of the same is as follows:
1. complaint no. 15807182 dated 8th june 2016
2. complaint no. 16622818 dated 18th july 2016

since may 25th 2016, i am following up on my refund. refer trailing email.
i have faced tremendous mental torture and harassment fro naaptol, to get the refund of the cancelled order.
regret, you are now forcing me to take up the matter legally for refund with compensation and reimbursement of legal charges.
i also intend to put this whole correspondence in mass media.

kindly let me know your final decision on this matter.

regards,

anthony gomes
mobile: [protected]


— original message —
subject: order no 22463368
date: mon, 11 jul 2016 18:17:06 +0530
from: mansi joshi
to: anthony

dear mr gomes,


apologies over the delay.

however we were awaiting confirmation from the post office team and hence there was a delay.

we have received an official confirmation from them stating that the shipment is on hold. hence refund request has been forwarded to the concern team.

we expect that refund shall be initiated within next 24-48 hours.

as soon as the same is processed we shall initiate you.


thanks & regards,

mansi joshi

assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal



on 7/11/2016 9:20 am, anthony wrote:
dear sir,

as usual, no feedback!
was assured feedback in 48 hrs and now 10 days have passed and have received no information of the refund.

will you personally look into the matter? refer below trailing email for the harassment being meted out to me for the refund.

regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

— original message —
subject: order no 22463368
date: thu, 30 jun 2016 13:54:36 +0530
from: mansi joshi
to: anthony

dear mr gomes,


thank you for writing to naaptol, we have received your escalation from our ceo.

we regret over the delay in shipping the order to you.

the delay has been brought to the notice of the concern team and we shall investigate into the same.

with reference to the complaint, please be informed that the product was already handed over to the logistic team for further dispatch. however the same was not our for delivery citing logistic issues.

however as you do not wish to go ahead with the order, we have requested the logistic team to hold the parcel.

upon confirmation, we shall process the refund and will notify you back.

please allow us 24-48 hours to look into the matter and get this sorted.


thanks & regards,
mansi joshi

assistant manager-web care

naaptolonline shopping pvt. ltd

india’s leading comparison based social shopping portal



on 6/30/2016 9:52 am, anthony wrote:
dear sir,

this refers to order id 22463368 dated 02 may 2016.
from 05may 2016 till date the status shows :
"current status: picked up
state date:[protected]:18:06.0
status description: this order is been picked up for shipment."

i have been following up continuously on phone and by email (refer trailing email) but get no satisfactory answer. after requesting for cancellation of the order on 25 may 2016, i receive a reply from your side to refuse delivery as the material is in transit. i requested for courier details but got no reply to my email.in reality, the consignment was never despatched.

on 08 june 2016, registered complaint no. 15807182 towards cancellation of the order. i am still awaiting for refund of the amount paid.

kindly let me know if i have to resort to legal action of the recovery of my payment.

—
regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

— original message —
subject: re: [[protected]]cancel order no. 22463368
date: sat, 04 jun 2016 16:10:23 +0530
from: anthony
to:

dear sir,

still awaiting feedback!!

regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa 403 722 board : +[protected] direct: +[protected]

on mon, 30 may 2016 08:58:53 +0530, anthony wrote:
dear sir,

kindly share the courier name, docket number and the date the
shipment was handed over to the courier company. this information
will be the basis to cancel or accept the order.
-
regards,

anthony gomes

schiffer & menezes (i) pvt. ltd., verna industrial estate, verna goa
403 722 board : +[protected] direct: +[protected]

on sat, 28 may 2016 16:34:04 +0530, [protected]@naaptol.com wrote:
dear customer,

thank you for writing to naaptol!

by the time we received your mail for cancellation of the order no
22463368, the same has already been handed over to courier for further
dispatch and we will not able to call it back now as the same is in
transit.

if not interested, we request you to refuse the same when courier
attempts the delivery.

we deeply value your relationship with naaptol and are committed for
providing the highest level of products & services.

—

thank you,

nidhi katiyar

[protected]@support

from: anthony [mailto:[protected]@schiffer-menezes.com]
sent: wednesday, may 25, 2016 1:42:00 pm (gmt+5)
to: [protected]@naaptol.com
subject: cancel order no. 22463368

dear sir,

kindly cancel the order number 22463368 having order details:
product: royal chef slow juicer
quantity: 1
order amount: 4398.00
shipping detail: anthony gomes
the expected delivery mentioned: may 14, 2016.

have been following up since, only to be informed that the
consignment
is shipped, in transit and will be reaching in the next few days.
when
i am paying rs. 399 for the shipment charges, why should i wait for
12
additional days for delivery? we receive consignments from abroad in
5
working days!

today, your female customer care service person was rude saying that
the order cannot be cancelled and disconnected the line. i had to
call
again after some time and cancel the order with request no. 15527663

kindly arrange to refund the amount of rs. 4, 398 to my credit card,
with an email / sms in confirmation.

regards,

anthony gomes
manager - purchase

schiffer & menezes (i) pvt. ltd.,
verna industrial estate,
verna goa 403 722
board : +[protected]
direct: +[protected]
mobile: + 91 [protected]