[Resolved]  National Insurance Company Limited — Claiming issue

Address:	Jaipur, Rajasthan, 302012
Website:	nationalinsuranceindia.nic.co.in

Hi,

Would like to bring in your kind notice that i have swift d-zire vdi model aligned with national insurance company limited - under (Private policy zero depth) which had met with an accident on 16th apr’16 got minor dent on front & rear bumper and left rear gate.

While course of accidental car survey, the representative had given a statement that company will be able to reimbursement only for one side damage as per policy. However i gone through to the policy terms & conditions and found there is no such description appended stating that only one sided damage is covered under policy.

Detail for your reference:

Policy no. –[protected]
Name - ashok shekhawat
Vehicle no. - - rj14-cu-6080

I am regularly follow them but they don't take any interest on it am making fool again and again, am suffering from this issue from last two months

Request for repairing work in a tat time because they hold work many times and me and my whole family suffers from that.


For your reference attaching mail copy under this.

Hi,

Sorry for late reply.

Regarding to below mail, i am clearing you some misunderstanding that you mention in below mail:
• i never signed any satisfaction voucher
• i only signed billing copy at dealer.
And i clearly mention in below mail (On dated 22nd apr’16 and same on 26th apr’16) how that accident occurs and why i claimed my items but am still suffer from that problem, for your reference also highlighted in below trail mail & again attaching that mail (26th apr’16) which i send to surveyor.

Reason behind taken delivery of vehicle was there for one month in same condition and you haven’t take any action on those point (Only left handed gate works done) and regularly received call from dealer for delivery..

Remarks:- please share your final decision now because am suffering from 2nd week of april (So i can decide to file case or not).

@mr. Agarwal:- – need your intervention.

Regards,
Shakti singh
Mo:+91-[protected]

From: s. [protected]@nic.Co.In [mailto:s. [protected]@nic.Co.In]
Sent: monday, may 23, 2016 1:32 pm
To: tanwar, shakti
Cc: [protected]@nic.Co.In; ak. [protected]@nic.Co.In; atulk. [protected]@nic.Co.In; [protected]@irda.Gov.In; [protected]@nic.Co.In; mc. [protected]@nic.Co.In; rk. [protected]@nic.Co.In
Subject: claiming issue rj 14 cu 6080 (Final rimender)

Dear sir,

Please refer your various mails on the captioned matter.

After your clarification regarding accident vide your mail dtd 26/04/2016, the loss has been assessed for damages relevant to the cause and nature of loss excluding old and pre existing damages. As you have taken delivery of the vehicle thereafter and submitted the satisfaction voucher in favour of dealer, the claim has been paid to dealer on 19/05/2016.

This is for your information.

Thanks and regards.

Nician sunita kapade
Sr. Divisional manager,
National insurance company limited,
Do iii, natmar business hub,
Sanghi building,
Above pnb, panch batti,
M i road,
Jaipur 302001
Ph[protected]
Ip[protected]
Cin no. U10200wb1906goi001713 — "tanwar, shakti" wrote: — to: "mc. [protected]@nic.Co.In"
From: "tanwar, shakti"
Date: 05/18/2016 01:25am
Cc: "atulk. [protected]@nic.Co.In", "[protected]@nic.Co.In", "ak. [protected]@nic.Co.In", "[protected]@irda.Gov.In", "[protected]@nic.Co.In", "mc. [protected]@nic.Co.In", "mk. [protected]@nic.Co.In", "n. [protected]@nic.Co.In", "rk. [protected]@nic.Co.In", "vk. [protected]@nic.Co.In", "vm. [protected]@nic.Co.In", "s. [protected]@nic.Co.In", "[protected]@nic.In"
Subject: re: claiming issue rj 14 cu 6080 (Final rimender)
Hi mr. Agarwal,

Still suffering from that issue.

Sir please tell me why surveyor not passed my boot space and back bumpers claim and that was also not in your history.
Description of accident attached for your reference.

Attention:- otherwise we went to consumer court for this.

Regards,
Shakti singh
Mo:-+[protected]

From: tanwar, shakti
Sent: friday, april 22, 2016 3:17 pm
To: 's. [protected]@nic.Co.In'
Cc: atulk. [protected]@nic.Co.In; [protected]@nic.Co.In; ak. [protected]@nic.Co.In; [protected]@irda.Gov.In; [protected]@nic.Co.In; mc. [protected]@nic.Co.In; mk. [protected]@nic.Co.In; n. [protected]@nic.Co.In; rk. [protected]@nic.Co.In; vk. [protected]@nic.Co.In; vm. [protected]@nic.Co.In
Subject: re: claiming issue rj 14 cu 6080

Hello sunita,

In addition of below mail would like to inform you that 3 minor damages which are not impaneled to repairing history as such as boot space, front bumper & left rear gate.

• about front bumper which got damaged due to dislocate burnt fog lamp bulb that make hole in bumper cause to buffalo fighting
• about boot space is also not in repairing history
• about rear left gate which got damaged on road by buffalos those were fighting on road

All above damages occurred due to collapsed by buffalos those are manhandling on road

I gone through to the policy again where no such remark found that old damages i can’t claim. Please clarify?

Even i clearly mentioned in claim form that these damages occurred due to buffalo fighting on road which collapsed suddenly with my car and had not verbally admitted that there was a mistake in mentioning correct side of impact

Also apart of all above statement can you please do let me know what kind of written communication you required from the insured mr. Ashok shekhawat and how much time you will take to get it resolve as i already stated in trail mail from last week my family are getting suffered.

As far as it is concerned to customer satisfaction hoping for gear up the case, so that car get back to my home sooner.

Regards,
Shakti singh

From: s. [protected]@nic.Co.In [mailto:s. [protected]@nic.Co.In]
Sent: friday, april 22, 2016 1:33 pm
To: tanwar, shakti
Cc: atulk. [protected]@nic.Co.In; [protected]@nic.Co.In; ak. [protected]@nic.Co.In; [protected]@irda.Gov.In; [protected]@nic.Co.In; mc. [protected]@nic.Co.In; mk. [protected]@nic.Co.In; n. [protected]@nic.Co.In; rk. [protected]@nic.Co.In; vk. [protected]@nic.Co.In; vm. [protected]@nic.Co.In
Subject: claiming issue rj 14 cu 6080

Dear sir,

This is in reference to your mail dtd 19/04/2016 regarding claim of vehicle no rj 14 cu 6080.

The matter was taken up with the surveyor who has informed that the damages to both the bumpers are old as confirmed by the vehicle history provided by repairer hence can not be considered.

As regards the damages to the left rear door, the same also do not match with the cause of accident mentioned in claim form for which you had admitted verbally that there was a mistake in mentioning the correct side of impact. You were requested by surveyor to provide a written clarification on this, so that these damages may be considered. You are therefore requested to obtain the same through insured shri ashok shekhawat and arrange to submit the same to surveyor/this office at an early date.


Thanks and regards.

Nician sunita kapade
Sr. Divisional manager,
National insurance company limited,
Do iii, natmar business hub,
Sanghi building,
Above pnb, panch batti,
M i road,
Jaipur 302001
Ph[protected]
Ip[protected]
Cin no. U10200wb1906goi001713 — "tanwar, shakti" wrote: — to: "mc. [protected]@nic.Co.In"
From: "tanwar, shakti"
Date: 04/22/2016 12:06pm
Cc: "[protected]@nic.Co.In", "ak. [protected]@nic.Co.In", "[protected]@irda.Gov.In", "[protected]@nic.Co.In", "mk. [protected]@nic.Co.In", "n. [protected]@nic.Co.In", "rk. [protected]@nic.Co.In", "vk. [protected]@nic.Co.In", "vm. [protected]@nic.Co.In", "s. [protected]@nic.Co.In"
Subject: re: claiming issue
Hi mr. Agarwal,

Ref. To below am suffering from last one week to get resolve the concern and repairing work also made on hold as instructed by surveyor to dealer.

Need your quick turnaround to get it fixed asap.

Regards,

From: tanwar, shakti
Sent: wednesday, april 20, 2016 12:09 pm
To: 'mc. [protected]@nic.Co.In'
Cc: [protected]@nic.Co.In; ak. [protected]@nic.Co.In; [protected]@irda.Gov.In; [protected]@nic.Co.In; mk. [protected]@nic.Co.In; n. [protected]@nic.Co.In; rk. [protected]@nic.Co.In; vk. [protected]@nic.Co.In; vm. [protected]@nic.Co.In; s. [protected]@nic.Co.In
Subject: re: claiming issue

Hello mr. Agrawal,

Thank for your quick turnaround, hereby details as desired by you.

Name of workshop:- k p automotives
Address : orbit mall, civil lines, near metro station, ajmer road, jaipur.

Surveyor name:- sanjeev saxena
Contact no:- +91-[protected]
Vehicle no:- rj-14-cu-6080
Modal: swift d-zire vdi

Kindly update while vehicle get back to me on revert

Note: vehicle is still in kp automotives garage.

Regards,
Shakti singh
[protected]

From: mc. [protected]@nic.Co.In [mailto:mc. [protected]@nic.Co.In]
Sent: wednesday, april 20, 2016 12:41 am
To: tanwar, shakti
Cc: [protected]@nic.Co.In; ak. [protected]@nic.Co.In; [protected]@irda.Gov.In; [protected]@nic.Co.In; mk. [protected]@nic.Co.In; n. [protected]@nic.Co.In; rk. [protected]@nic.Co.In; vk. [protected]@nic.Co.In; vm. [protected]@nic.Co.In; s. [protected]@nic.Co.In
Subject: re: claiming issue

Dear sir,

Would you please tell us where the vehicle is being repaired along with name of surveyor and his contact details.
This will facilitate us to serve you better.

Aside : madam sunita : kindly check up at your end also.

सादर सहित/with best regards

एनआइसियन डॉ एम.सी.अग्रवाल/nician dr. M c agrawal
मुख्य क्षेत्रीय प्रबंधक/chief regional manager
जयपुर क्षेत्रीय कार्यालय/jaipur regional office
नेशनल इंश्योरेंश क. लिमि./ national insurance co. Ltd.
मोबाइल न./mobile [protected]
पूरक मोबाइल न./alternate [protected]
E-mail mc. [protected]@nic.Co.In
Ip no.[protected]
Cin: u 10200 wb 1906 goi 001713 — "tanwar, shakti" wrote: — to: "[protected]@nic.Co.In", "vm. [protected]@nic.Co.In", "mc. [protected]@nic.Co.In", "mk. [protected]@nic.Co.In", "ak. [protected]@nic.Co.In", "n. [protected]@nic.Co.In", "rk. [protected]@nic.Co.In", "vk. [protected]@nic.Co.In", "[protected]@nic.Co.In"
From: "tanwar, shakti"
Date: 04/19/2016 05:15pm
Cc: "[protected]@irda.Gov.In"
Subject: claiming issue
Hi,

Would like to bring in your kind notice that i have swift d-zire vdi model aligned with your insurance company under (Private policy zero depth) which had met with an accident on 16th apr’16 got minor dent on front & rear bumper and left rear gate.

While course of accidental car survey, the representative had given a statement that company will be able to reimbursement only for one side damage as per policy. However i gone through to the policy terms & conditions and found there is no such description appended stating that only one sided damage is covered under policy.

Detail for your reference:

Policy no. –[protected]
Name - ashok shekhawat
Vehicle no. - - rj14-cu-6080

Looking forward your prompt action to resolve the same.

Shakti singh
+91-[protected]

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National insurance company limited - visit us at www. Nationalinsuranceindia. Nic.Co.In
*
Corporate identity number (Cin): u10200wb1906goi001713
*
This email and all contents are subject to the following disclaimer:
https://nationalinsuranceindia. Nic.Co.In/portal/page/portal/corporate/home/disclaimer

National insurance company limited - visit us at www. Nationalinsuranceindia. Nic.Co.In
*
Corporate identity number (Cin): u10200wb1906goi001713
*
This email and all contents are subject to the following disclaimer:
https://nationalinsuranceindia. Nic.Co.In/portal/page/portal/corporate/home/disclaimer — message from "tanwar, shakti" on mon, 25 apr 2016 13:14:17 +0000 — to: "sanjeev. [protected]@gmail.com"

Cc: "s. [protected]@nic.Co.In"

Subject: re: un-hold car repairing work
Hi sanjeev,

Please consider the damage side from right to left which occurred due to typo error.

Regards,
Shakti singh

From: tanwar, shakti
Sent: monday, april 25, 2016 2:20 pm
To: sanjeev. [protected]@gmail.com
Cc: s. [protected]@nic.Co.In
Subject: un-hold car repairing work

Hi sanjeev,

Further to our discussion, this is to notify you that my car (Swift d-zire reg. No. Rj14-cu-6080) met with accident while collapsed with buffalo’s whose were fighting on road caused to my car got damaged on following.

• front bumper burnt
• left rear gate
• boot space

Description of accident:

On saturday morning 16th apr’16 i left from office to home in morning around 4:30 am on service lane bhankrota to kamla nehru nagar red light there 2 buffalos were fighting in left street, suddenly came on service lane & collapsed with my car which got damaged from left rear gate. Later sudden have applied brakes due to front fog bulb come out from holder resulted burnt bumper made hole in it. And another vehicle which was coming from back after applied sudden brake they hit my car from rear resulted boot space got damaged.

As per above mentioned description please un-hold the repairing work & do let me know when it will be done.

Thanks & regards,
Shakti singh,
Mo:- +91-[protected],

National insurance company limited - visit us at www. Nationalinsuranceindia. Nic.Co.In
*
Corporate identity number (Cin): u10200wb1906goi001713
*
This email and all contents are subject to the following disclaimer:
https://nationalinsuranceindia. Nic.Co.In/portal/page/portal/corporate/home/disclaimer

Regards
Shakti singh
+91-[protected]