Navata Road Transport — Delay in shipment by week days causing 800/- worth damage

Address:

Guntur, Andhra Pradesh

I booked the consignment on 16/05/2015 informing that the CB contains mangoes and needs to be delivered in 3 days, navata employee (not agent) told that it will take 3-4 working days to deliver. I agreed for the same and booked the consignment. I have been calling Customer care everyday and they gave one or the other reason which I recorded.It reached destination on 26th and when we checked the box along with the agent in bommasandra it was completely damaged. When I ask for compensation head office people told that goods are delivered at owners risk, when I ask the reason for delay the told it was due to drivers shortage. I strongly believe that the delay in shipment is the main reason for the damage. Kindly help me.