The district consumer dispute redressal forum has directed Reliance General Insurance and Medi Assist India Private Limited to pay a compensation of Rs 1,500 for providing inadequate insurance services to a city resident.

According to complaint, Sushil Grover got himself insured from the company on August 16, 2007 for a period of one year.

As per the policy, every member of his family was insured for Rs 1,00,000. The policy provided insurance for self plus spouse plus two unmarried dependent children.

On the last day of the expiry of the policy, the family met with an accident at Mussoorie and as a result the wife of the beneficary received a closed fracture at the right wrist and serious jerks on back bone.

Subsequently, she was was hospitalised in the Landour Community Hospital, Mussoorie, where she was administered a plaster. She was discharged on the same evening.

At the time of discharge she paid Rs.3,236. She was again admitted in CMI Dehradun on August 16, 2008 and was discharged in the evening after paying Rs.1,956.

When she approached for the insurance claim, the company said though the policy was valid, a detailed inquiry into the incident was to be made as the accident occurred on the last day of the policy.

Later, the company pleaded for the dismissal of the compliant. In its order, the forum observed that denying the claim was unjustified and awarded compensation.