Nextra Teleservices — Internet not working

Address:	Gurgaon, Haryana, 110017
Website:	www.nextraworld.com

I am the user of internet services by nextra teleservices. User id : 2047385. I have taken plan of 999.00 inr plus service tax which costs around 1143 inr. Recently i recharged on 26th march 2016. Suddenly on 1st april 2016 their router stopped working. I raised complaint to their customer care stating that there is no power in router after changing the adapter by their engineer. Kindly change the router. They changed the router on 16th april 2016. System worked well somehow till 26th april 2016. Nextra has policy that if they are not able to provide services for as many days it was not working ( in my case 16days). They will extend the validity by that many days. For the same i raised a request on 22nd april for the same. But till date they are unable to do so and they are asking recharge for one more month and we will look into it what ever best possible they will resume services. Even though i called customer care yesterday evening means 30th april 2016. Customer care representative told there is not surety that we will extend the validity by 16 days.

This is my worst experience by any isp.