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ngpay Customer Care

ngpay

Vatika Business Centre, Divyasree Chambers, 2nd Floor, Wing A, Langford Town
Bangalore
Bangalore District
Karnataka
India - 560025

Customer Care Phone Numbers and Contacts

Phone:+91 80 4291 1666
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ngpay Complaints & Reviews

ngpay - NON REFUND OF UNSUCCESSFUL TRANSACTION

User
 Surya Gurjar on Jun 11, 2015
Dear Sir, Myself Surya Gurjar ngpay ID: 3616909076 didn't received the refund of the unsuccessful transaction. Transaction Details: Rs. 135.00 BSNL 2015-05-26 21:46:18 Reference Transaction ID: NGPAY1411653374 Maestro Debit Card Please do needful....
Complaint comments Read comments Complaint category Credit Cards

ngpay - money not refunded [Resolved]

User
 Haritha Devi on Apr 7, 2015
i had tried to making an top up on 20/03/15 from ngpay account. The recharge was not made and instead amount is deducted from the bank account. i.e 300 rupees. recharge was not done but amount is not refunded. Transation id : NGPAY1401328459 Date : 20/03/15. Time : 7:04:08AM. please refund the amount as early as possible. MY mail id is nallapaneniharitha@gmail.com....
Complaint comments Read comments [1] Complaint category Education

ngpay - recharge not done. money debited to my account

User
 Haritha Devi on Sep 24, 2014
I am N.haritha devi. my mobile no is 9491338460, I am down load the ngpay app. i recharged the airtel account with 550 rupees I am using promocode flat50 . message came amount is debited to your account. but recharge is not done. Transational ID : 1366415128 Transation date : 24/09/14 COmpany name : Airtel ( 9701391233 Recharged amount : 550 Discount amount : 50 debited amount : 500 Please refund the amount as early as possible ....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

ngpay - Amount not Refunded back and cheating

User
 vmpidugu on Apr 18, 2014
I did a transaction on Ngpay on 18th Jan, transaction get declined and my amount was not refunded back till, i given a complaint to NGPay on month of Jan they asked my monthly statement i sent them when ever i called them used to say wait we are checking with bank and if i call month later means they will say send latest statement, finally on 13th Apr they sent mail saying that we are not taken amount check with bank, if i call bank means they used to say amount has taken by NGPay, and bank given transaction ID with that i contacted NGPay they were saying we need ERN number and mail from bank saying...
Complaint comments Read comments [5] Complaint category Online Shopping

ngpay - A big fraud

User
 AmitNegi on Mar 4, 2014
We made a transaction last year - a flight ticket which we cancelled in November. Till date there is no sign of the refund, despite repeated promises.

And then there are incompetent people on your 24*7 helpline… We have been following up on my refund since 7th Feb… All they say is “your refund will be credited in the next 48 hours”

More recently, heard them ridiculing customers !!! Making fun of them and enjoying as if its a joke

This is unacceptable and need an immediate resolution. We have the mails from ngpay confirming...
Complaint comments Read comments [1] Complaint category Internet Services

ngpay - Refund Issue

User
 pramodkmr81@gmail.com on Jan 3, 2014
On 09/12/2013, I have recharged my Tata Sky ID 1074074806 through Ngpay online service of Rs. 2000/- instead of Rs.200/-. By mistake, I have recharged my account with wrong amount. In this regards, I spoke with Tata Sky customer support for refund of Rs. 2000, they said the refund process will take 7-15 days but its been more than 20 days still I didn?t get back my refund on my Axis Bank account. Today Again I spoke with Tata Sky senior officer Ms.Preeti for refund and she said that, they have already refunded to Ngpay service on 09/12/2013 7:21 PM and Tatasky refund reference no is TP1312090148296353....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

ngpay - Deduction of amount without any authentication & without my knowledge from MY BANK A/C

User
 sagarmashru on Oct 14, 2013
Deduction of amount without my knowledge as follows: 1 14/10/2013 VIN/JIGRAHAK MO/20131014005527/0 DR INR 96. 2 05/10/2013 VIN/JIGRAHAK MO/20131005234833/0 DR INR 125. Please help me for Refund of the same as early as possible. i called my bank for the same querry but they are telling me to do FIR on that, tell me what to do now....
Complaint comments Read comments Complaint category Mobile Service Providers

ngpay - Refund from NGPAY

User
 chandu28in on Jun 3, 2013
Dear Sir / Mam,

Greetings,

I have downloaded an Mobile Payment Gateway Application called NGPAY (www.ngpay.com) on my mobile. Through NGPAY, I can book tickets for movies, travel tickets, recharge mobiles, shopping etc. 3 Months back I had recharged my Airtel mobile number through NGPAY. The recharge did not happen, but still an amount of 2000 was deducted from my bank account which is linked to NGPay. The amount was supposed to refunded within 7 working days. But it took almost 45 days to refund the same.

On 10-May-2013, through NGPay travel partner...
Complaint comments Read comments Complaint category Travel Agents

ngpay - REFUND

User
 samsonranadhir on May 9, 2013
I HAVE BOOKED A BUS TICKET THRU NGPAY IN SREE KALESWARI TRAVELS FROM PALAVANCHA TO HYDERABAD ON 30/04/2013.
SREE KALESWARI TRAVELS CANCELLED THE BUS WITHOUT ANY INTIMATION. THERE IS LOT OF CONFUSION AT THE LAST MOVEMENT.
SO I DIDNOT TRAVELLED IN SREE KALESWARI BUS. WHEN I ASKED SRE KALESWARI TRAVELS ABOUT THE REFUND THEY ASKED ME TO COLLECT FROM NGPAY.

WHEN I CONTACT NGPAY THERE IS NO PROPER RESPOND FROM THEM.

KINDLY HELP ME IN THIS MATTER....
Complaint comments Read comments [2] Complaint category Public Transportation

ngpay - refund of cash

User
 rohlan4u on Feb 25, 2013
Sir, My self sohan lal serving in air force. My complaint is that on 15 June 2012. I tried to book a spice jet flight on ngpay ( known as jigrahak mobility solutions)through net banking but by mistake my transaction two times failed and my total cash 11960 (5980x2) was deducted from my SBI account number 30267390117. After that I make a complaint to ngpay customer care but they said that money was not received by ngpay, than I approach to my SBI home branch ( Sbi suboroto park-new Delhi ) and give written complaint 2_3 times but they said that my money was transferred to ngpay account .but real...
Complaint comments Read comments Complaint category Airlines

ngpay - REFUND PROBLEM

User
 kaushalarora on Jan 1, 2013
NGPAY "MALL ON MOBILE" , PROVIDE A SERVICES THROUGH WHICH A REGISTER PERSON CAN PAY THRUGH THEIR MOBILE APPLICATIONS BY REGISTERING THEIR DEBIT/ CREDIT CARDS



ON 19DEC 2012 , I HAVE TRANSFER INR 500/- TO PAY MY POSTPAID BILL BUT UNFORTUNATELEY I WAS NOT AWARE THAT NGPAY IS NOT AUTHORISED TO PAY POSTPAID BILL , NEITHER THEY MENTION ANY WHERE , AS I MADE THE PAYMENT MY AMOUNT HAS BEEN DEBITED TO MY BANK BUT SAME IS NOT NEEN TRANSFER TO PAY MY UTILITY BILL AS IT WAS POSTPAID , I FILE COMPLAINT TO NGPAY , THEY ASSURE ME THAN AMOUNT IS BEEN REFUNDED TO MY ACCOUNT...
Complaint comments Read comments [1] Complaint category Utility Services

ngpay - Transaction failed

User
 Mithun Madhu on Nov 27, 2012
Respected sir,
I was using ngpay application for booking film and other things and I m using my south indian bank debit card this is my card no 5048170370006238393
If I submit the transaction using my secure code the transaction is done but the reply is
Rejected by the switch -CAF 0-9 and if I give retry again it shows as
Rejected by payment gate way- Duplicate merchant transaction Id
Well please solve my query and give solution to my mail id
Mithwolfz@gmail.com

Thank you ,...
Complaint comments Read comments Complaint category Credit Cards

ngpay - NOT RECEIVED TICKET CANCELLED REFUND

User
 kalurammalhotra07 on Nov 25, 2012
sir
maNe ngpay Se spic jet ka ticket keya tha 9501 rupees ka miNe usKO cancelled kar deya tha to mera refund spice jet Ne to ngpay KO 6950 rupees refund kar dey hi lakin ngpay Ne muj KO nhi refund key Mari aap Se request hi ke aap mera refund Jald Se jald karwaNe ka cast Kare

NAME KALU
MOBILE=9210048010
NGPAY ID =3591384715...
Complaint comments Read comments [5] Complaint category Online Dating Services

ngpay - no Refund

User
 manpreetg172 on Aug 27, 2012
Dear SIR MAM i,m Manpreet singh from chandigarh
Maine ngpay ke threw ek ticket book karwaya dec 2010 mein jise same day maine cancel karwa diya or ticket refund 286/Rs jo ki aaj tak mujhe nahi mila kai baar call karne par bhi meri bat ki sunwayi nahi hui please help me mujhe refund amount dilwayi jaye or company par jo bhi ho sakti hai karwaayi
ki jaye.
Manpreet Singh
9915313444, 9915313888

Message flagged Thursday, December 16, 2010 9:46 PM Dear Manpreet ,


Thank you for using ngpay IRCTC services. Your E-Ticket full cancellation...
Complaint comments Read comments [1] Complaint category Railways

ngpay - Defect in Samsung Mobile phone purchased from ngpay

User
 geekATheart on Aug 10, 2012
I have received my samsung galaxy s3 i9300 pebble blue mobile phone 30/7/2012. Order no. 3286761475 dtd 25/7/12 for Rs.35010
as soon as I opened the box I noticed there are defects in the body colour of the phone.
I called ngpay immediately to register complain no. 858498. They told me to email them photos of defect, which I DID on the same day.

Then they asked me to get a DOA certificate from the samsung service centre. But the service centre said that they cannot provide DOA certificate for a body colour defect! They also gave me a service request form stating the...
Complaint comments Read comments Complaint category Mobile Handsets

ngpay - kindly activate my mobile no 9444401245

User
 seenu1962 on Jul 21, 2012
Sir i am using Black berry mobile kindly activate ngpay ticket booking my mobile.
srinivasantg2000@yahoo.co.in....
Complaint comments Read comments [1] Complaint category Railways

ngpay - non refund of cancelled IRCTC ticket

User
 varungarg455 on Jul 18, 2012
I cancelled one IRCTC ticket which was earlier booked through NGPAY only. PNR number of ticket is: 4242306055. I need to get Rs. 215 as refund which I haven't got till now.
I sent many emails to the customer care but no response. Please refund my money back in my account.
My mobile number is : 8050968688...
Complaint comments Read comments [3] Complaint category Other

ngpay - Non refund of money

User
 Abhilash Onathara on Jul 18, 2012
Sir,
I booked railway e-ticket using ngpay from alleppy to bondamunda in train number 13352 for the date 18/08/2012. The ticket was of 3A class. I cancelled the ticket using the same. After cancelling it was informed that the refund for the same would be done within 7-10 days. It is already the 13th day after the cancellation but the money has not been refunded yet. The pnr number is 4554309180 and the transaction id 0509340404 is Whenever i tried to contact the customer care it either responded "the number you are calling is switched off OR the number you are calling is busy,please...
Complaint comments Read comments Complaint category Railways

ngpay - non refund of money on failed recharge of DTH

User
 hariprk on Jul 11, 2012
I did a recharge of 1000 for my reliance big tv using NGPAY on 10th july 2012. the transaction failed but amount got deducted from my bank account. NGPAY application however gave message saying there is some problem on the banks side. the money is still not refunded. repeated attempts to call NGPAY customer care failed as there is nobody to attend my call. ABSURD....
Complaint comments Read comments Complaint category Online Shopping

ngpay - Money not transferred after recharge failure

User
 kannantg on Jul 10, 2012
On 29-Jun-12, I tried to recharge for vodafone prepaid mobile through NGPAY (id - kannantg) from my SBI savings account 20074518029. The SBI Ref No is IGB3875566. The amount of Rs.299 has been transferred from my savings account to JiGrahak Mobility Solutions. But the recharge has not been made. I already raised a ticket on 01-July-12 stating this issue and ngpay promised me to solve this issue in 7 days. But it has not yet resolved now. Kindly look into this issue and transfer the money back to my SBI savings account 20074516029...
Complaint comments Read comments Complaint category Online Shopping

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