NIIT — NIIT Kothrud Center - Pune, Did Not started the Course, Not refunding Fees

Address:

Pune, Maharashtra

Dear Sir/Madam, I am writing to officially register a complaint against the NIIT Kothrud - Pune Centre for not starting the course on the specified time, continuous absence and unprofessional attitude of the teaching staff & Centre Head and for not refunding my fees when requested to do so. I am describing my ordeal and behaviour of the NIIT Kothrud Staff and Centre Head below; MON 12 Jan 2015 - I approached NIIT Center in Kothrud Pune for a course in HTML 5 after calling up and securing an appointment through the NIIT Customer Care number. The counsellor at the center Ms. Meghana told me that they don't have an immediate batch and that they would start a new batch on 22 Jan 15, I was looking to join a batch that would start immediately in a day or two. Hence I did not register for the 22 Jan batch and went back home (leaving my contact details in the enquiry form) FRI 16 Jan 2015 - I got a call from another counsellor (as Ms. Meghana was on leave) from the same NIIT Kothrud Center saying that they had already started the HTML 5 course on Wednesday 15th Jan (a day earlier) and asked me to join this batch saying that they will cover up the missed lessons (Thu 15th Jan) in the next class that was due on Saturday 17th Jan. Thus I immediately paid them the full fees in cash advance of Rs 7600 on the assurance that the next class was scheduled from 17th Jan onwards. I was told that course would take place on alternate days of a week ( Thur - Sat - Tue ) . I was handed out a simple handwritten bill for the fee amount. I was not given any Student Registration Number or ID or Course material SAT 17 Jan 2015 - I went to the Kothrud Center to attend the Class. After waiting in the lobby for 15 min the counsellor informed me that the Faculty / Sir is not well and is on leave, And that the next class will take place on Tue 20st Jan. So the Class did not take place on 17th Jan TUE 20 Jan 2015 - I got a call from the counsellor in the afternoon saying that the faculty is not well today also and that the class is cancelled. She told me that the next class is scheduled on Thu 22 Jan and the faculty will cover up for the earlier 3 missed/cancelled classes on Thu 22nd Jan Thu 22 Jan - I was extremely disappointed by the unprofessional behaviour of the institute and its faculty. Having paid entire fee in advance (7600 Rs) and not even a single class being conducted till date, I had lost all the trust and faith in the said Institute and the Faculty because of their unethical and unprofessional behaviour. I approached the institute to request a refund my money as I did not want to join/continue the course any longer under an unprofessional faculty. Technically I was never enrolled or registered as I was never issued any registration number or computer generated receipt of fees or an ID. I was merely given a handwritten bill (dats it !). The Institute / Counsellor refused to refund my money saying that she will discuss the case with her seniors (centre head ) and get back to me. Thereafter on the same day (22 Jan ) I approached the NIIT Regional Centre at MG Road Pune. I personally met the Regional Head Mr. Ravi Jain. He listened to my case and set up a meeting with the NIIT Kothrud Centre Head (who was at that time present in the MG Road Centre by coincidence ). I again explained my case and the entire incident to the Kothrud Centre Head Mr. Shriram. This guy Shriram instead of empathising with my situation started arguing with me and started justifying/defending the unprofessional behavior of the faculty and the institute counsellor. He behaved in a arrogant and indifferent way, refused to refund my money and questioned me as to why I had approached the Regional Head Mr. Ravi Jain with my complaint. He even dared me saying [Quote]” Do you know whom you are talking to? You are talking to NIIT, Do you know what and who NIIT is, and what we can do?”[UNQUOTE]. Thus he tried to intimidate with the NIIT name as if I was a offender / criminal ! He spoke all this in the office of and in the presence of the Regional Head Mr . Ravi Jain who acted like a meek and powerless arbitrator and witness to the whole issue. This behaviour of NIIT Centre Kothrud Faculty and Centre head Mr. Shriram is extremely unfortunate, unprofessional, intimidating, unethical and unfriendly. This is not at all the way an organization like NIIT should treat their Customers. This behaviour is highly condemnable and against the values of the NIIT Brand. It erodes the good will and trust that millions of students have placed in NIIT. How can a Centre Head use the Brand name of NIIT to intimidate, dominate and exploit the helpless students and common man ? Who has given him the liberty to malign the name of NIIT by his behavior and the behavior of his staff ? Is a Centre Head bigger than the NIIT Organization and its values ? Is NIIT powerless in front of such arrogant franchisee/license holders who are playing with the money and future of its customers/students ? NIIT Corporate HQ should take cognizance of this and take a disciplinary action against the NIIT Kothrud Centre head Mr. Shriram for his rude and unprofessional behaviour of in presence of the Pune Regioanl Head Mr. Ravi Jain ! Also they should instil the NIIT values of accountability, respect and of being customer/student friendly in the respective staff at the NIIT Kothrud Centre - Pune I request the NIIT CGSHRO and concerned Corporate Management team to take notice of this incident and kindly help me in getting a refund of my fees RS 7530 / - at the earliest I have also raised a complaint with the Regional Head of Pune NIIT Mr. Ravi Jain regarding this I have also escalated this issue to the NIIT Corporate Centre in Gurgaon by phone today morning[protected] They have assured me a full refund of my fees over the telephonic conversation with Ms. Pooja / Ms Seema from complaints cell at NIIT Gurgaon Head Office Am attaching here with the hand written bill issued to me by the NIIT Kothrud Centre Cashier