Nikhil — Ezone - Cashback Not Received purchase from HDFC debit card

Dec 02, 2014

Updated by sunshine7070 I have sent several mails to Priya and i have not got response and today i get message from Ezone stating that my complaint is closed.
Where as my compliant is still open and it is not closed.

At the time of sales they promise one thing and after sale they deny and dont even reply to mails...
Below is the mail conversation and i dont have any reply:

Hi Priya,

I had done one transaction on 14th June 2014 and had bought Laptop and i have received cash back for the same.

On 15th I bought TV and this was my second transaction for which i did not receive any cash back. I was informed by your sales team member Abdul Wasiq that i will get the cash back since the transaction is not done on the same day and is for different merchandise.

Now you are informing that 2 transactions with the same card are not allowed. How i am suppose to know this. At the time of sale your team has made false promises. It is only now i am get to know this.

How you intend to address this issue.

Thanks
Nikhil


Sun Shine <[protected]@gmail.com>
Nov 21 (11 days ago)

to priya
Hi Priya,

Any update on the below mail??

Thanks
Nikhil


Sun Shine <[protected]@gmail.com>
Nov 24 (8 days ago)

to priya
Hi Priya,

Still waiting for your reply as your sales team made me false promises i have used that card. Are you going to address this issue or not?

Thanks
Nikhil


Sun Shine <[protected]@gmail.com>
Nov 26 (6 days ago)

to priya
Hi Priya,

Still no reply from your side . Is this the way you treat your customers. I am very disappointed and will never recommend to purchase from Ezone and fall for the cash back discounts.

NIkhil