Nikon India — Defect In Camera

Address:

Ranchi, Jharkhand

Dear Sir, I purchased a Nikon Coolpix P520 from the Camarena at H.B. Road, Ranchi on 10/06/2014 within three months that is by September 2014 I observed its rubberised grip had loosened and now that is on 18/03/2015 when I tried to switch on my camera it did not open and when it finally did, none of the controls were working. I took it to the Cinema Cinema service centre which is an authorised Nikon centre in the evening, where they said it was a case of shutter error or malfunction and said it could take 3-4 days at least and said that they would provide a standby if I'm very much in need of a camera but when I asked for the standby they said they didn't have any. I have a field trip from 21-23 March and I don't have a camera when I need it the most . It is regrettable that a company of your size and reputation is putting out such substandard cameras on the market and the after sales service offered by your authorised service centres is not up to the mark and is causing great inconvenience. In this connection I would like to mention that a few years ago I purchased a Nikon S570 within two years the stopper for the battery broke and now the battery does not stay in place and keeps sliding down. Harshita Prakash [protected] [protected]@gmail.com 701, Kali Tower H.B. Road Lalpur Chowk Ranchi- 834001 Jharkhand