Nikon India — Manufacturing Defect in Newly purchased D7000

Address:

Kolkata, West Bengal

I have received a defective piece of D7000. Dropped the below mail to nindsupport & nindsales. Please help me folks: "I have purchased a Nikon D7000 DSLR from The Prism, Kolkata, Nikon's Exclusive showroom in Kolkata on 18th July 2015. While unboxing the camera, Mr. Ashish, who was the person at the store, felt that the autofocus was not working. He removed the lense & set it properly again, changed the autofocus switch in between M-AF (in the body) and it started working fine. He said that the lense was not set properly. Later on I faced the same issue & discovered that the AF/M Switch in the camera body is not working properly. Whenever I am changing it from M to AF, AF is not working. Display shows it is in Manual mode. Please note: Lense AF/M button is always in sync with the body. Last week I reported the issue to The Prism and I they accepted that there is a defect in the switch, better to say manufacturing defect. Now I claimed for a full body replacement of D7000 since it is a manufacturing defect, they redirected me to the Nikon Service Center. In the Nikon Service Center, at A.J.C Bose Road, Mr. Biswajit, Nikon engineer, examined the product and find it is not working. When I asked for a replacement they said replacement can not be done from the service center end. Now, The Prism is not agreeing to replace the product and confusing me suggesting several glitching words. Finally, Mr. Kaushik Datta is not reviving my calls. Since this is a manufacturing defect and from the day 1, I am looking for a replacement and not a repair. Please suggest me what is the procedure to replace the product since it is written in the warranty card that "Your Nikon Digital Product is Guaranteed against any manufacturing defects for one full year from the date of purchase." Thank you for your patience & assistance. Dropped this mail with the hope that Nikon will help me out before I moved to consumer forum.".