[Resolved]  Nikon — Warranty getting lapse due to vague reasons and conclusions

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Authorities, 1. I am an officer serving in the regular army, presently deployed in Arunachal Pradesh. 2. This complaint is pertaining to Nikon Service center, Pusa road, Karol bagh, New Delhi. I had had some problems with my camera as it stopped functioning due to reasons unknown. 3. As I was on leave, residing in greater noida, I decided to take the camera to the service center. There, I showed the camera to the expert (if that's what they really were), who told that I have dropped it in water and the warranty doesn't hold good anymore. The lady sitting next, added on to the expert comments, saying that it is sea water. I was shocked as they just fiddled with the camera and decided that it has been mishandled. 4. To this I replied, that I am posted at a place which is humid and witnesses rainfall 9 months a year, however I also use silica gel to take utmost care of my equipment. 5. They convinced me somehow to leave the camera, with them stating that warranty has anyhow lapsed, however will try and fix it and let you know about the cost. Same evening I received a call stating the total cost for repairs would be Rs. 12181. I was shocked and surprised. How can I spend (throw in) my hard-earned money for a stupid reason. Why do they give a warranty after all, if they only have to conclude for no reason that it has been mishandled, I fail to understand. 6. Those concerned are requested to take necessary action as it has become very easy for such good big companies to extract money from their customers. They even broke the battery lock, didn't say a thing, this I only noticed in the customer copy, with all vague initial observations, such a shame. I seriously can't imagine how somebody can show such a feign behaviour. Had I known that the product cannot sustain the weather conditions as we see while serving in army, I wouldn't have bought it. 7. An urgent action is requested, as the negative attitude of a few employees has spoilt the name of such a reputed company. Regards Tawish Product:Nikon D5100 Serial no. : 8289802 Service order no. : SO/14-15/002293 Mobile no. :